Bad T-Mobile coverage at home? Free amplifiers program

[SouperMan]

I have had poor reception inside my house with 1-2 bars of signal since I switched to a Galaxy Nexus and I can't use WiFi calling. I contacted customer service at 611 a few months ago, and was told to keep checking once a month until tonight; T-Mobile has signal amplifiers available.

These signal amplifiers from do not need a internet connection; it will boost the signal of the available reception to your house. You simply place the wireless antenna unit near the window and plug in the other unit in a central area near your house to provide coverage for even coverage for the entire house. This is unlike AT&T and some other carriers which was offering Femtocell which requires you to plug in a internet connection (Think: phone to femtocell to internet to AT&T).

These devices are free if you are in good standing with T-Mobile, they only work with T-Mobile and you must return the devices if you leave them, otherwise it is going to be a $500 charge. Also, you must have at least 1 bar of coverage in your house in order for this device to work. Have at it!

More info from T-Mobile is here.

Company who makes the product that can be purchased directly for $575; they also make it for AT&T.

[the86d]

(There is only 2 places I ever go that has 1 bar of signal, and they are a 3 out of 4 corners businesses at a local intersection in Murrieta, and Hometown Buffet in Temecula.)

If I ever move to a place that this is an issue I will look this up.

Outside your house does data/calling work fine?

I understand their OLD policy was something along the lines of "can not guarantee service indoors"...

[den888]

I have two cell phones (one T-Mobile and one Verizon) and the Verizon unit has weak signals inside. Does Verizon have such a device?

[Diskrete]

I.will be making this call later today or tomorrow, we just moved, had excellent coverage at the old house, Piss poor service inside the new house. Not even a bar inside and 1 maybe 2 when were outside.

Sent from my HTC_Amaze_4G using Tapatalk 2

[SouperMan]

(There is only 2 places I ever go that has 1 bar of signal, and they are a 3 out of 4 corners businesses at a local intersection in Murrieta, and Hometown Buffet in Temecula.)

If I ever move to a place that this is an issue I will look this up.

Outside your house does data/calling work fine?

I understand their OLD policy was something along the lines of "can not guarantee service indoors"...

Outside the house, just adequate-about 3 bars. The funny thing is that I live in a area that has full 4G LTE coverage; which I cannot take advantage of as I do not have a LTE device. I live in a fairly dense enough area development has precluded to get more cell towers near by, hoping that when the device comes in it will boost the signal enough for me for at least decent and consistent data coverage. I'll do before and after posts of signal results when I receive the device.

[SouperMan]

I have two cell phones (one T-Mobile and one Verizon) and the Verizon unit has weak signals inside. Does Verizon have such a device?

As a matter of a fact, Verizon does and it's a Femtocell (needs internet). Not sure, but you might have to pay for this. Try calling customer service and see if they can help you out. Customer loyalty should still count for something these days.

[the86d]

All my 4G (non LTE?) phones have zip along at about 6Mbps/3-4Mbps on 2-3 bar areas, on average.

LTE looks better, but I have no complaints but those 2 dead spots, and I think I had the same issue with VZW 3G in those areas, when I had VZW.

[sd_shooter]

Are you sure this offer is still valid? I see this on the website:

Note: At this time, the T-Mobile Signal Booster offer has been suspended indefinitely. We apologize for any inconvenience and will update this document once they are available again.

Link:

http://support.t-mobile.com/docs/DOC-4683

[Beelzy]

T-Mobile is having issues. Coverage area has shrunk, service has hiccups, and customer
support in my area sucks. I told them to shove their hotspot and went with Verizon.

[den888]

Thanks, I will!

As a matter of a fact, Verizon does and it's a Femtocell (needs internet). Not sure, but you might have to pay for this. Try calling customer service and see if they can help you out. Customer loyalty should still count for something these days.

[the86d]

Verizon and Sprint also have similar devices, but I was told they have to be in a Window ([in]direct GPS required, so not in a wiring closet?), plugged into your LAN.

I have noticed recently that I have another dead-spot near work... a power-cycle, or quick-switch to Airplane-mode, and then back usually fixes it, but I had that issue all the time in that area with Nextel after Sprint merged (or was it absorbed?) with them at least a few time a week.

[bigbearbear]

I have the AT&T Microstation (femtocell) at home, coverage is very spotty for me at home (1 to 2 bars, easily dropped calls) but since using the Microstation it has been excellent. It is really nice to have the cell phone sound just like landlines. It has security features too, only registered phones can use your Microstation so you don't have to worry about neighbors standing close to your home in order to get better cell phone signals and making calls via your broadband internet.

[inbox485]

Very cool. I don't have T-Mobile because of coverage issues, but they were always bar none the best customer service I've dealt with.

[the86d]

The Sidekick 4g had GREAT WiFi calling, almost landline quality but Samsung and T-Mobile screwed ("customized") Android so bad that it was interface was virtually unusable even for a minimalist, like myself.

The Relay 4g WiFi calling will spit garble in both directions every 1.5-2 minutes for about 7 seconds.

Has anyone had good luck with WiFi calling on some of the newer phones? (I have a MyTouch 4g Slide arriving for my son today, and wondering...)

[SouperMan]

Are you sure this offer is still valid? I see this on the website:



Link:
http://support.t-mobile.com/docs/DOC-4683

Despite seeing that, I called in and I got my unit shipped.