Ok, I'm gonna need some help...

[Stebs]

I recently bought a new computer from a company called CyberPower Inc. I heard very good things about them and was over the big name brands so I thought I'd go a different route. I received the computer in the mail on the 8th and love it. I can play all games at the highest settings and the thing is super fast. However, I did order it with a liquid cooling unit with two fans in the front. I have noticed that only one fan is spinning while the other just...sits. Is this normal? Will the second fan kick in when it's hotter? I've also noticed that the two front USB 3.0 ports, along with the headphone and microphone jack do not work. No sound or broadcast whatsoever. I've looked at the plug-ins and everything looks to be in order, of course I need to give a better inspection when possible. Would appreciate some feedback. As always, your help and input is always appreciated.

Josh

[Yugo]

the front ports are probably not connected to the board and the second fan might be disconnected as well... down load speadfan it is the best free software for fan control and it will tell you what is connected and you will be able to turn it on if it works.

[sdkevin]

Call the company??? Warranty???

[bigbearbear]

Your best bet would be to contact the computer manufacturer. It depends on how the fan is connected and controlled.

And you should do this asap, before the warranty runs out.

[bslaney]

If they say you need to send it back to them for repairs, before they do that I'd check the motherboard header connections, and anywhere else the power lines from the fans go (it may be a molex or sata connection that came loose).

[oldsmoboat]

Opening the case may void the warranty.

[Laythor]

it's very typical for the front connections not to be connected. lots of motherboards do not have the correct headers for it. Now a higher quality manufacturer would use a mobo that works with all ports on a given case, but it's not a big deal. Your rear ports should be working.

the fan is most likely unplugged from either the lead or the motherboard, it can happen during shipping and should be easy to trace by following the cord from the working fan and you should see where the non operational one will plug in.

make sure to keep an eye on cpu temps from time to time. maintenance free water systems can run into issues and those issues can result in a fried cpu.

[Brianguy]

Don't play around with the insides until you have contacted the manuf. about it

[Laythor]

oh, and opening the case will only void a warranty if there is a tamper seal across the door. I haven't seen anything like this from PC builders but you will find them on Apple products and some office desktops..neither of which it sounds like you have.

[ElDub1950]

You could .. oh I don't know .. Read The Manual?

[Laythor]

PPS

to the people who are telling the OP to contact the manufacturer before even opening the case, i would hate to see the size of the dust bunnies inside of your PC's

More to the point, it is very safe practice to open up the case and check for loose or snagged wires before firing up a shipped pc for the first time.

I've seen wires run through fans, ram modules dangling, heat sinks knocked off, and a dozen other things that would lead to mild to severe issues if you just push the power button first.

[oldsmoboat]

PPS

to the people who are telling the OP to contact the manufacturer before even opening the case, i would hate to see the size of the dust bunnies inside of your PC's

More to the point, it is very safe practice to open up the case and check for loose or snagged wires before firing up a shipped pc for the first time.

I've seen wires run through fans, ram modules dangling, heat sinks knocked off, and a dozen other things that would lead to mild to severe issues if you just push the power button first.

Last time I bought a prebuilt PC, it had tamper tape on it. Of course that was about 1997.