Click to Dial (phone question - enterprise)

[Diabolus]

We are in the process of upgrading our phones to a VOIP solution, but in the meantime, I need a solution that would offer a click-to-dial for someone making 400+ calls a day.

We have an Avaya Definity system, but it is no longer supported and doesn't have the feature to connect to the LAN.

Is anyone aware of an online service that I could upload numbers to, and when clicked, it would dial my phone and the other parties phone for ease of use?

Basically, the user wants to avoid punching in each number and use the click-to-dial since it would be much more efficient.

[bigbearbear]

Vonage:

https://support.vonage.com/app/answers/detail/a_id/858/~/click-2-call%E2%AE

[Diabolus]

Vonage:
https://support.vonage.com/app/answe...k-2-call%E2%AE

That appears to go away in Sept 2012.

Any other ideas?

[ptdog]

Sounds like it is for sales people. SalesForce.com and other plugins would work.

http://www.insidesales.com/salesforce/reach

or

http://www.magneticnorth.com/moresolutions/clicktocall/clicktocallforsalesforce.aspx

[bigbearbear]

Try Packet 8, they have similar features but I've never used them. They've been around for a long time too so they must be doing something right.

http://www.8x8.com/CommunicationsSolutions/ByProduct/VirtualOffice/Features/WebDialer.aspx

[Scout2Diesel]

+1 8x8 has a plug in that makes any numbers click to dial.

[TML]

PHP and an understanding of Asterisk dialplans would make this a fairy manageable process. I wouldn't mind putting something together for you.

[Velvetmonkey]

Switchvox, Fonality, or one of the other Asterisk-based PBXs are worth a look if you want a premise based PBX. If you don't have the inhouse staff to manage a PBX, I would consider a hosted voice solution. Most providers that target SMB can support click to dial. Good luck!