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  • drkphibr
    Senior Member
    • Dec 2010
    • 2460

    Techie Rant...

    When I meet someone in a profession different from mine (tech consultant who used to be very hands on), I don't immediately ask for a freebie within their field.

    For example, when I meet:
    • a doctor, I don't ask for a free exam/visit/medical advice
    • a lawyer, I don't ask for free legal advice
    • a mechanic, I don't ask for my car to be fixed for free


    So why is it that when someone (especially neighbors) learn your have technical skills, the first thing they say is "oh, you'll have to take a look at my computer"? (or something pretty close to that). But they are quite serious. Seems that the technical skill set does not get the same courtesy or professional respect as other fields.

    I now just refer to my profession as a consultant an leave it at that. Unfortunately, some folks (back to the neighbors), never seem to forget the one computer fix you did for them as a polite favor and now assume it's an open door for any issue.

    I've done favors in the past, as they are usually relatively simple fixes. Simple, however, does not necessarliy (or usually) mean fast and many folks just don't understand that and instead think you issued a command or installed a pieceive of software by clicking "setup" and all is good. After all, time is money.

    A recent lesson has forced me to change my approach to a win-win. I never liked the thought of charging friends or neighbors for technical help. But the number of request has grown along the the proliferation of technical devices we can't seem to live without. Most of the time it's a "thank you, what would we do without your help?" and a few others have been "you'll have to come over for dinner as a thank you". Dinner? Really? Do you actually have any idea what even a discount retailer (think white shirt, black pants and a black tie) would charge you for the simpliest of fixes?

    My final straw on "favors" was what I thought would be an exchange of skills. A repeat (trying to be polite) neighbor needed help. I needed something fixed as well and his wife had the skills fix an item I was looking to have some work done on. So I suggested we trade. Win-win. Or so I thought. A month after fixing his latest computer issue, I went over today to request the return of my items I needed worked on as I had decided to have a third party do the work for a fee. The one-sidedness should not have surprised me, but I was hoping for some upside finally. Wishful thinking.

    I now have a go forward solution for any technical requests. If I had to visit a doctor, lawyer or mechanic and could save 50% of whatever my cost would ultimately be, I'd be a happy camper. As such, I will now tell anyone seeking my technical help that not only can I help them, but I can save them 50%. I'll have them call a retailer with a squad of technical folks and have them ask for an estimate on the work. I'll do the work for 50% of whatever the estimate is. Whatever that number is, it will be 100% more than what I currently earn and everyone wins. My time isn't spent in vain or taken advantage of and my neighbor doesn't pay full price. The freebies and favors door is now closed.
  • #2
    armygunsmith
    Senior Member
    • Oct 2008
    • 2087

    I know exactly what you are talking about. The biggest issue is when you fix one problem, they seem to think you are their personal tech support. I got tired of this and started charging for work. I make it clear to people that my rate is hourly, no partial hours. Inevitably, many problems get fixed in less time than they think, and suddenly your time isn't that valuable anymore.
    SECRET//NOFORN
    "Sometimes it's easier to do it the hard way."
    Sgt. E <--(That's me)

    Comment

    • #3
      Wallabing
      Senior Member
      • Jan 2009
      • 1499

      "How do I upgrade my computer chip to play Skyrim"

      Me: I took a look inside your Dell system , your Processor will be ok ,but you'll need a better video card.

      "Ahh man, what card do I need?"

      Me: For $80, you can get a HD 6670 that will work with your psu"

      "I got to pay for it!!??"

      I feel your pain buddy. People think techies are magicians that can make computers faster by waving their hands.

      Comment

      • #4
        armygunsmith
        Senior Member
        • Oct 2008
        • 2087

        Reminds me of the IT Achievements I saw earlier in the week.
        SECRET//NOFORN
        "Sometimes it's easier to do it the hard way."
        Sgt. E <--(That's me)

        Comment

        • #5
          Coded-Dude
          Calguns Addict
          • Dec 2010
          • 6705

          indeed.....i relate it closely to; yes this is my truck, and no i will not help you move.
          x2

          Originally posted by Deadbolt
          watching this state and country operate is like watching a water park burn down. doesn't make sense.
          Originally posted by Obama
          Team 6 showed up in choppers, it was so cash. Lit his house with red dots like it had a rash. Navy SEALs dashed inside his house, left their heads spinning...then flew off in the night screaming "Duh, WINNING!"

          Comment

          • #6
            r3dn3ck
            Banned
            • Feb 2010
            • 1900

            ahh greed and self interest. the never ending personality failure of the american people. Well done... I was afraid y'all wouldn't perpetuate the problem.

            Comment

            • #7
              Merc1138
              I need a LIFE!!
              • Feb 2009
              • 19742

              I quit doing tech support for friends/family years ago, and this article pretty much explains why I refuse do it these days: http://www.cracked.com/blog/6-reason...ter-hates-you/

              Comment

              • #8
                Eljay
                Veteran Member
                • Oct 2005
                • 4985

                My line used to be "Sure, and I'll give you the special family rate." Never told them the family rate was higher than I charged other people.

                Comment

                • #9
                  sholling
                  I need a LIFE!!
                  CGN Contributor
                  • Sep 2007
                  • 10360

                  "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." --FREDERIC BASTIAT--

                  Proud Life Member: National Rifle Association, the Second Amendment Foundation, and the California Rifle & Pistol Association

                  Comment

                  • #10
                    amd64
                    Senior Member
                    • May 2005
                    • 1187

                    It's extremely rare to find people with some concept of reciprocation nowadays. Most people are cheapskates looking for freebies, favors, and deals.

                    Been there, done that, don't do it any more. F 'em.
                    Last edited by amd64; 02-05-2012, 10:02 AM.

                    Comment

                    • #11
                      Jeepers
                      Veteran Member
                      • Sep 2009
                      • 3415

                      i know where you are coming from, and thats why no one , not family, not friends get a free cheeseburger today even if they gladly promise to pay on Tuesday ......
                      Originally posted by Ronald Reagan
                      Before I refuse to take your questions, I have an opening statement.

                      Comment

                      • #12
                        njineermike
                        Calguns Addict
                        • Dec 2010
                        • 9784

                        This is why I tell people I do construction when asked technical questions about computers. Usually solves it right away.
                        Originally posted by Kestryll
                        Dude went full CNN...
                        Peace, love, and heavy weapons. Sometimes you have to be insistent." - David Lee Roth

                        Comment

                        • #13
                          2shotjoe
                          CGN/CGSSA Contributor
                          CGN Contributor
                          • Feb 2011
                          • 26577

                          lol, i ran into that all the time. I now have a fee for the last 5 years, it keeps going up as soon they hand over money for it. I just want them to say, "its too much", so I can go on with my life. Now no one bothers me but my mom, its peaceful not having someone bug you every week every time they **** up their computer.
                          Originally posted by Kestryll
                          ..you're kind of a sad excuse for an attorney...
                          Originally posted by Libertarian777
                          ...Don't pick either side....

                          Comment

                          • #14
                            E Pluribus Unum
                            Calguns Addict
                            • Dec 2006
                            • 8098

                            Originally posted by drkphibr
                            When I meet someone in a profession different from mine (tech consultant who used to be very hands on), I don't immediately ask for a freebie within their field.

                            For example, when I meet:
                            • a doctor, I don't ask for a free exam/visit/medical advice
                            • a lawyer, I don't ask for free legal advice
                            • a mechanic, I don't ask for my car to be fixed for free


                            So why is it that when someone (especially neighbors) learn your have technical skills, the first thing they say is "oh, you'll have to take a look at my computer"? (or something pretty close to that). But they are quite serious. Seems that the technical skill set does not get the same courtesy or professional respect as other fields.

                            I now just refer to my profession as a consultant an leave it at that. Unfortunately, some folks (back to the neighbors), never seem to forget the one computer fix you did for them as a polite favor and now assume it's an open door for any issue.

                            I've done favors in the past, as they are usually relatively simple fixes. Simple, however, does not necessarliy (or usually) mean fast and many folks just don't understand that and instead think you issued a command or installed a pieceive of software by clicking "setup" and all is good. After all, time is money.

                            A recent lesson has forced me to change my approach to a win-win. I never liked the thought of charging friends or neighbors for technical help. But the number of request has grown along the the proliferation of technical devices we can't seem to live without. Most of the time it's a "thank you, what would we do without your help?" and a few others have been "you'll have to come over for dinner as a thank you". Dinner? Really? Do you actually have any idea what even a discount retailer (think white shirt, black pants and a black tie) would charge you for the simpliest of fixes?

                            My final straw on "favors" was what I thought would be an exchange of skills. A repeat (trying to be polite) neighbor needed help. I needed something fixed as well and his wife had the skills fix an item I was looking to have some work done on. So I suggested we trade. Win-win. Or so I thought. A month after fixing his latest computer issue, I went over today to request the return of my items I needed worked on as I had decided to have a third party do the work for a fee. The one-sidedness should not have surprised me, but I was hoping for some upside finally. Wishful thinking.

                            I now have a go forward solution for any technical requests. If I had to visit a doctor, lawyer or mechanic and could save 50% of whatever my cost would ultimately be, I'd be a happy camper. As such, I will now tell anyone seeking my technical help that not only can I help them, but I can save them 50%. I'll have them call a retailer with a squad of technical folks and have them ask for an estimate on the work. I'll do the work for 50% of whatever the estimate is. Whatever that number is, it will be 100% more than what I currently earn and everyone wins. My time isn't spent in vain or taken advantage of and my neighbor doesn't pay full price. The freebies and favors door is now closed.
                            Just hope one of your neighbors is a dancer; then maybe you can trade out work....

                            This happens to me all of the time. I have also learned not to charge friends and family; you'd be surprised to learn that if you charge friends and family $10 per hour, they consider it a favor to you that they pay you, and expect a lifetime warranty. If you do it for free, at least they know it was them that got the favor.
                            Originally posted by Alan Gura
                            The Second Amendment now applies to state and local governments. Our lawsuit is a reminder to state and local bureaucrats that we have a Bill of Rights in this country, not a Bill of Needs
                            Originally posted by hoffmang
                            12050[CCW] licenses will be shall issue soon.

                            -Gene
                            sigpic

                            Comment

                            • #15
                              FluorideInMyWater
                              Senior Member
                              • May 2006
                              • 1840

                              i always just say, SURE. my billable rate is $125-hr. minimum 1 hour.
                              No longer FluorideInMyWater. (California)
                              now the infamous "CalciumDepositsInMyWater" (Cancun)

                              Comment

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