CGF seeking volunteer with Kayako Resolve helpdesk experience

[wildhawker]

All,

CGF is looking for a volunteer or volunteers with Kayako Resolve helpdesk experience they'd be willing to lend. First-level goals are to implement an online ticket solution to support the Help Hotline and Carry License Initiative's Ambassador programs; the roadmap is to later integrate with Joomla via JFusion.

If you or someone you know would be interested, please email me at bcombs@calgunsfoundation.org.

Thanks,

-Brandon

[AndrewMendez]

That was fast...now wasn't it? CGN Facebook page.

[gatesbox]

How can I volunteer to send thank you or recognition letters to CGF contributors.....? I think this is a weak spot in CGF fundraising...

[wildhawker]

How can I volunteer to send thank you or recognition letters to CGF contributors.....? I think this is a weak spot in CGF fundraising...

We've just recently moved to a donor management system which has that capability, though there's some implementation work that needs to be done. Every online donation should be providing you with a receipt for your tax records; only annual contributions of $250 or more require it.

As we're all volunteers ourselves (we have no staff), there's certainly room for improvement here and elsewhere. If you have web/IT experience, we're definitely interested in any time you can donate to help make CGF stronger.

-Brandon

[exklusve]

what kind of platform will this be running on? IIS/SQL, or Apache/mysql?

I've never used this helpdesk platform, but the install and configure should be as easy as most other similar solutions.

To begin will this just be a stand alone ticket solution? And later down the road integrate with other parts of the calgunsfoundation.org site? The integration might be a bit much for me, but initial setup and config should be easy as pie.

Please let me know!
Brandon if you still have my personal email account feel free to email me there.

Thanks!

[wildhawker]

It'll be on a LAMP host and effectively standalone, with later integration planned. PM incoming!

-Brandon

what kind of platform will this be running on? IIS/SQL, or Apache/mysql?

I've never used this helpdesk platform, but the install and configure should be as easy as most other similar solutions.

To begin will this just be a stand alone ticket solution? And later down the road integrate with other parts of the calgunsfoundation.org site? The integration might be a bit much for me, but initial setup and config should be easy as pie.

Please let me know!
Brandon if you still have my personal email account feel free to email me there.

Thanks!