Tmobile - will not offer me a solution for my defective phone

[DavidRSA]

I recently purchased the Tmobile G2x. I have been plagued by the well documented random reset problems, the total freeze/pull battery out to fix problems, bluetooth connectivity problems, and some others. The reset happens multiple times a day. I am beyond the 30 day return period. I was initially told by tmobile that all of my problems would be fixed by a software update (Gingerbread) from LG and it was coming "very soon". Now they cannot say when it is coming.

When I called t-mobile they are totally unable to help. This is what they told me:

1. I cannot get a replacement phone since this reset problem is a "known" issue so a replacement G2x would have the same problems
2. They cannot tell me when a fix will be available (in fact they told me to call LG myself)
3. They tell me I cannot switch to another phone since my warranty only allows for replacement with the identical phone.

So I am totally stuck. I continue to pay my bills yet cannot do anything about getting a phone that actually stays powered on for more than a couple of hours.

Does anyone have any suggestions of any actions to take?

[angelina]

keep harassing them. I had an AT&T rep tell me if they couldn't fix my voicemail (took 6 months) I could just deal with it or get someone to take over financial responsibility for my account who doesn't mind not having voicemail. I received no comps or anything. after countless hours on the phone and arguments with all levels of employees-I finally have voicemail.


needless to say-I won't be renewing my contract.

[WTSGDYBBR]

I recently purchased the Tmobile G2x. I have been plagued by the well documented random reset problems, the total freeze/pull battery out to fix problems, bluetooth connectivity problems, and some others. The reset happens multiple times a day. I am beyond the 30 day return period. I was initially told by tmobile that all of my problems would be fixed by a software update (Gingerbread) from LG and it was coming "very soon". Now they cannot say when it is coming.

When I called t-mobile they are totally unable to help. This is what they told me:

1. I cannot get a replacement phone since this reset problem is a "known" issue so a replacement G2x would have the same problems
2. They cannot tell me when a fix will be available (in fact they told me to call LG myself)
3. They tell me I cannot switch to another phone since my warranty only allows for replacement with the identical phone.

So I am totally stuck. I continue to pay my bills yet cannot do anything about getting a phone that actually stays powered on for more than a couple of hours.

Does anyone have any suggestions of any actions to take?

Buy the 8 buck a month insurance then file a claim that its lost. They will send you a new refurbish phone. Forgot you have to pay $150 bucks .

[beauregard]

Throw a brick through the shop window with a note that reads "gone to Verizon."

[DavidRSA]

Throw a brick through the shop window with a note that reads "gone to Verizon."

That DOES sound good!!

[blakdawg]

Buy a used phone - move your SIM card over.

I'm not saying it's fair, or right, or reasonable.

Or take them to small claims court.

[orchard]

Supposedly LG has released a software fix in Europe. That's usually the first location where they do updates/releases.

[jarhead995]

Root it and install new software.

[jgraham7897]

I used to work for AT&T, well Cingular at the time. You have a warranty. If the phone is defective they have to replace it. After so many replacements you will get a different phone. Also, usually the people that process the warranty replacement work for a different company.

Also are you speaking with customer care or tech support?

[Corbin Dallas]

Why not call HTC and warranty it through them.

[Nose Nuggets]

TMobile is sort of at the mercy of LG if its a software issue. So, calling LG would be the right way to go. Tell them you have a device of theirs, and are pissed that its not functioning correctly. maybe LG will offer a replacement phone of a different model directly.

[GuillermoAntonio]

My friend had a similar problem with his h2d2 crap phone. After several tries, they sent him a basic loaner phone and reduced his bill to non-smartphone untill they could fix his.

[den888]

Call and complain. Escalate the matter to their service manager, something will get done.

[-hanko]

Buy the 8 buck a month insurance then file a claim that its lost. They will send you a new refurbish phone. Forgot you have to pay $150 bucks .

Brilliant solution, other than insurance needs to be added within 14 days of getting the phone.

If you've got a bit of tenure, call customer care and ask to talk to customer loyalty. Upgrades start with the maker of the phone, not your network provider.

-hanko

[K9paulc]

I just got a new replacement HD2 under my tmobile insurance, they sent it overnight no questions asked. I then upgraded and got the HTC sensation 4g android.

Talk to customer care directly and see if they can help you out. If not, check the marketplace as I just listed two hd2's for sale.