Big Thumbs up to Dell

[erikdjs]

I'm SHOCKED by Dell's customer service. I'm sure we've all read horror stories about how terrible they are...

On Monday my laptop battery died 11 months after I purchased the laptop.

DELL let me know that my battery is under warranty and they'd be shipping it out. Also, they are sending me a new keyboard (I lost my F1 key).


Received my battery and new keyboard yesterday (3 days later!). The DELL case manager called me to make sure I received everything and if I needed help installing the hardware. Good Job DELL. Color me surprised.

[Baconator]

I found on Dell stuff I bought from them directly they have been great. If it was a Dell I bought from best buy it was bad.

[erikdjs]

I found on Dell stuff I bought from them directly they have been great. If it was a Dell I bought from best buy it was bad.

This was my only encounter with them, although I do own two DELL laptops.

Interestingly, the laptop in this post was bought from Best Buy.

[jarhead995]

You know you can buy single replacements keys online for like 2 cents and a dollar shipping right?

http://www.laptopkey.com/index.php

[JDay]

OEMs tend to be good at shipping out replacement parts. It is cheaper than having you send it in, and it helps them clear out old inventory.

[den888]

I have had good success with Dell products and service also.