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Motorola has unacceptable customer service
I got the Motorola Droid X from verizon. Here's why I will never buy another Motorola.
Strike 1 I noticed that my rear battery cover was loose compared to other Droid X's. I called up tech support, which is as bad as any phone support you can get out there. I pay for shipping the dang thing to them and go 1.5 weeks without my phone. I finally get it in the mail and two things...It says on the invoice that the LCD was replaced. I didn't mention anything to them about my LCD being faulty. secondly, there's no battery cover to even test out whether or not it was fixed.
Strike 2 Motorola forgot to pack the battery cover. I get on the phone and have them send me a new cover. Not even a day later and I notice that now the power button was jammed.
Strike 3 Looks like repair technicians effed up and somehow managed to jam the powerbutton. I call up tech support AGAIN to have them send me a fedex label to have it repaired.
Strike 4 I get the emailed shipping label and notice that they got my shipping address wrong. seriously? I get on the phone and have them correct it. They send me a new label.
Strike 5 Before sending the phone out I receive the new battery cover in the mail. guess what? It STILL doesn't fit correctly. Not surprising since I don't see how replacing the LCD will fix a problem with the BACK of the phone. I call them up and take note of it
Strike 6 Another 1.5 weeks later (today) I receive my phone. I check it out. The power button is good but the original problem with my battery cover STILL is not resolved. I call up tech support and ask what's going on since this will be the THIRD time sending it back since they can't seem to keep records of what I keep telling them. She says they had no idea there was a problem with the battery cover.
Striked 7 I tell them my confidence in Motorola is really suffering and I would rather not have to deal with another questionable repair service and ask that they just replace the phone. They say "the repair technicians will have a look and see". I ask, "What were they doing the first two times I sent my phone in for repair?" So....one month since my original problem and I have made ZERO progress on my repair. If time and productivity is worth anything, then I've been set back quite a bit dealing with this joke of a company.
I've wasted time going to fedex locations, paying for one way shipping, and dealing with hours of useless tech support that don't even maintain records of my supposed "pending case" since I constantly have to repeat to every representative what is wrong with my phone. Even now they still refuse to replace it even though it's still under warranty.
The phone itself performed well enough for my use but I will not deal with a company that doesn't support their product or consumers. Goodbye Motorola. You just lost one measly, insignificant consumer for life.
rant off.
Strike 1 I noticed that my rear battery cover was loose compared to other Droid X's. I called up tech support, which is as bad as any phone support you can get out there. I pay for shipping the dang thing to them and go 1.5 weeks without my phone. I finally get it in the mail and two things...It says on the invoice that the LCD was replaced. I didn't mention anything to them about my LCD being faulty. secondly, there's no battery cover to even test out whether or not it was fixed.
Strike 2 Motorola forgot to pack the battery cover. I get on the phone and have them send me a new cover. Not even a day later and I notice that now the power button was jammed.
Strike 3 Looks like repair technicians effed up and somehow managed to jam the powerbutton. I call up tech support AGAIN to have them send me a fedex label to have it repaired.
Strike 4 I get the emailed shipping label and notice that they got my shipping address wrong. seriously? I get on the phone and have them correct it. They send me a new label.
Strike 5 Before sending the phone out I receive the new battery cover in the mail. guess what? It STILL doesn't fit correctly. Not surprising since I don't see how replacing the LCD will fix a problem with the BACK of the phone. I call them up and take note of it
Strike 6 Another 1.5 weeks later (today) I receive my phone. I check it out. The power button is good but the original problem with my battery cover STILL is not resolved. I call up tech support and ask what's going on since this will be the THIRD time sending it back since they can't seem to keep records of what I keep telling them. She says they had no idea there was a problem with the battery cover.
Striked 7 I tell them my confidence in Motorola is really suffering and I would rather not have to deal with another questionable repair service and ask that they just replace the phone. They say "the repair technicians will have a look and see". I ask, "What were they doing the first two times I sent my phone in for repair?" So....one month since my original problem and I have made ZERO progress on my repair. If time and productivity is worth anything, then I've been set back quite a bit dealing with this joke of a company.
I've wasted time going to fedex locations, paying for one way shipping, and dealing with hours of useless tech support that don't even maintain records of my supposed "pending case" since I constantly have to repeat to every representative what is wrong with my phone. Even now they still refuse to replace it even though it's still under warranty.
The phone itself performed well enough for my use but I will not deal with a company that doesn't support their product or consumers. Goodbye Motorola. You just lost one measly, insignificant consumer for life.
rant off.
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