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I was having similar issues with Comcast. My internet connection would stop responding for about 30 minutes, once or twice a day.
Upgrading firmware on my router fixed the issue.
Comcast service is a bit worthless. We had our HD-DVR freeze up repeatedly after it had hit 30% storage on the HDD. I told them it was a firmware issue, but they insisted on replacing the box.
They did so when my wife was home, without unplugging my receiver, etc. I came home that night to a fried video board on my Sunfire Receiver.
I spoke to the regional training manager who was SHOCKED that I would suggest powering down devices that connect to the cable box. He asked me to fax him a page from my owner's manual that suggested doing so. I did that as well as faxing the page from COMCAST'S installation manual.
The good news is that they opted for paying for replacment of my reciever, even though I told them that it was still under warranty and MIGHT be considered abuse/might not. For the cost of shipping ($50) I had a working receiver and $5k in the bank...
Upgrading firmware on my router fixed the issue.
Comcast service is a bit worthless. We had our HD-DVR freeze up repeatedly after it had hit 30% storage on the HDD. I told them it was a firmware issue, but they insisted on replacing the box.
They did so when my wife was home, without unplugging my receiver, etc. I came home that night to a fried video board on my Sunfire Receiver.
I spoke to the regional training manager who was SHOCKED that I would suggest powering down devices that connect to the cable box. He asked me to fax him a page from my owner's manual that suggested doing so. I did that as well as faxing the page from COMCAST'S installation manual.
The good news is that they opted for paying for replacment of my reciever, even though I told them that it was still under warranty and MIGHT be considered abuse/might not. For the cost of shipping ($50) I had a working receiver and $5k in the bank...
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