stay away from Seagate drives

[sigfan91]

I bought a Seagate hard drive 2.5 years ago. I bought it because it carried a 5 year warranty. I knew that OEM drives don't have this so I bought a retail package from a brick and mortar store.

This drive broke.

I called Seagate to see if I can get warranty service on it. The rep told me that it was an OEM drive and they can't honor the warranty. I told the CSR that I hold the Seagate retail box in my hand, with the drive's serial number printed on the outside, and the box was sealed with a Seagate sticker. He said he doesn't know where this drive came from and he can't be sure that the box and the sticker were really from Seagate.

I ask him how can I buy a Seagate retail product from a store if it's actually an OEM product? He said the only way to be sure is to buy it from Seagate directly.

I will not buy anything from Seagate again.

I recommend you all that if you buy a retail hard drive, check the serial number of the drive on the company's website to confirm if it's actually a retail product before you open the package.

I have never had a problem with retail Western Digital drives. I will buy Western Digital from now on.

The drive's serial number is: 5QD2Y5NP

I can post pictures of the drive and the retail box that it came in if you don't believe me.

[Spiggy]

they suck at rebates too. They still owe me $80 for drives I purchased years ago.

[OCya]

i've read for years those are pos hard drives.

sorry you got screwed.

[paul0660]

I have to agree about seagate quality. I have had problems with WD too, but their warranty service is perfect. If you have ONE DAY left on the warranty, they will send you a new (or reconditioned) drive, and there isn't a difference between OEM or retail drives in warranty.

[Cokebottle]

I've never had a problem with Maxtor.
That's all I've used since I stopped using Connors around '94.
I bought a couple of IBM "DeathStars", but found out about the issues with them before I actually put them into service.

[Satex]

I have a number of Seagate drives in RAID arrays that get hammered continuously on a few servers; none have ever broke. I just retired a few after 4 years of intensive use, in favor of larger Seagate drives. Just like with any product, the actual lifetime will vary on random failure as the bathtub curve predicts...

[rkt88edmo]

That is friggin ridiculous, the reason people buy them is for that 5yr warranty (or the ultra quiet models), I can't believe they are giving you the run around!

[tgriffin]

never had problem with seagate and WD, nothing but problems with Maxtor.

[ocabj]

What happens when you enter in your drive information here?

http://support.seagate.com/customer/warranty_validation.jsp

[JDay]

Whats the model number?

[sigfan91]

What happens when you enter in your drive information here?

http://support.seagate.com/customer/...validation.jsp

Warranty status is "unknown."

[sigfan91]

Whats the model number?

Model number is ST3750640AS

[jarhead995]

everything made in china is a POS

[1JimMarch]

Maxtor was bought by Seagate years ago and is now their "budget line". So if you think Maxtor is better than Seagate...yeah...I don't think so.

Huge WD fan here. I won't buy anything else. I've also seen tragedy with Hitachi and Fuji lately.

[bigmike82]

That sucks man.

I would tell the CSR that if they don't honor the warranty, you'll complain to the BBB. If you're really pissed, and have time to spare, file a suit.