Unfortunate situation and I could use some help. My stepmom has dementia. She is also the one that takes took care of their finances, pays bills, etc. She no longer recognizes her computer and does not know how to log in. My dad needs access to that computer. It is a desktop PC and is most likely running Windows 10 or 11. My dad is an avowed luddite and will need to have someone do this for him. My sister will be there with him when this is done and she is fairly computer literate.
I know there are programs, etc, to do this but I am not asking you to tell me how to break into their computer. They are in NV and I am in NM. I'm asking, "who should my dad be calling, how does he find a reputable resource, and what should he be asking for?" They live in Fernley, about 30 minutes outside of Reno. Thx!
I know there are programs, etc, to do this but I am not asking you to tell me how to break into their computer. They are in NV and I am in NM. I'm asking, "who should my dad be calling, how does he find a reputable resource, and what should he be asking for?" They live in Fernley, about 30 minutes outside of Reno. Thx!

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