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I received a refund from Samsung for a 4+ year old drive today.
Back in 2018 I built a new system and put a Samsung 1TB 970 EVO NVMe in it. I bought it off Amazon for $277.99. Back in March 2023, I accidently filled it up transfering the contents of a phone to it, and alarms started firing off. I cleared off 130GB, but Samsung Magician still showed it as "Critical". I was hoping a firmware update would fix it, but there was none available. Magician showed the drive didnt support any of the tests as well. The SMART data just showed low disk space, eventhough I freed up space.
I bought a new 2TB one off Amazon for $137.79, about half the price and twice the size. I attempted to use Samsung Data Migration to copy the data over, but my computer froze. I was expecting to only take a few mins going from NVMe->NVMe. After about 4 hours, I rebooted my machine and it would no longer boot into Windows.
The drive went into read only mode and would not come out. I had read that Samsung drives will do this to "save" the data. However, its a problem when sending it in for warranty when you cant wipe it. I ended up copying the data to the new drive using Clonezilla, and ignoring all errors. A previous manual attempt at copying showed lots of unreadable sectors in Chrome temp dirs.
I called Samsung, sent the drive in, they immediately closed the case with the only note "No problem found". I was livid. I called them up to ask why it was closed and they said "We cannot send you a replacement drive, we are refunding you". I received an email stating that the refund was authorized and it should be sent in 7-14 days... That was March 27, 2023. I finally got an email from Citibank requesting refund method, and in the amount of $294.17. It was transferred to my account and posted this morning.
I like their support, but I think its very strange they just jumped right to a refund. Almost feels like hush money.
Anyways, thanks for reading. This is the drive I bought from Amazon. The inflated price suggests that its discontinued.
Only 64TB out of 600TB written.
Back in 2018 I built a new system and put a Samsung 1TB 970 EVO NVMe in it. I bought it off Amazon for $277.99. Back in March 2023, I accidently filled it up transfering the contents of a phone to it, and alarms started firing off. I cleared off 130GB, but Samsung Magician still showed it as "Critical". I was hoping a firmware update would fix it, but there was none available. Magician showed the drive didnt support any of the tests as well. The SMART data just showed low disk space, eventhough I freed up space.
I bought a new 2TB one off Amazon for $137.79, about half the price and twice the size. I attempted to use Samsung Data Migration to copy the data over, but my computer froze. I was expecting to only take a few mins going from NVMe->NVMe. After about 4 hours, I rebooted my machine and it would no longer boot into Windows.
The drive went into read only mode and would not come out. I had read that Samsung drives will do this to "save" the data. However, its a problem when sending it in for warranty when you cant wipe it. I ended up copying the data to the new drive using Clonezilla, and ignoring all errors. A previous manual attempt at copying showed lots of unreadable sectors in Chrome temp dirs.
I called Samsung, sent the drive in, they immediately closed the case with the only note "No problem found". I was livid. I called them up to ask why it was closed and they said "We cannot send you a replacement drive, we are refunding you". I received an email stating that the refund was authorized and it should be sent in 7-14 days... That was March 27, 2023. I finally got an email from Citibank requesting refund method, and in the amount of $294.17. It was transferred to my account and posted this morning.
I like their support, but I think its very strange they just jumped right to a refund. Almost feels like hush money.
Anyways, thanks for reading. This is the drive I bought from Amazon. The inflated price suggests that its discontinued.
Only 64TB out of 600TB written.
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