Acer laptop wipes out WIFI

[JoefromPA]

I recently bought an Acer Nitro 5 and have been having an annoying issue with it killing my routers WIFI signal.
After being connected for about 10 minutes it will cause the router to drop the WIFI signal disconnecting all devices on it. Everything will reconnect after a minute or so and the timer starts over.
If the laptop isn't connected the WIFI is stable.
I've been searching and have yet to find a solution. Any ideas from the CG techies?

[Mute]

First, check if you have the latest drivers for the wifi adapter in your laptop. It may be integrated to the motherboard, so you'll find drivers either at Acer's website or the board maker's. Try Acer's first.

[MrBlazito]

Try disabling automatic wifi scan.

[JohnnyMtn]

Try SCE to Aux

[HecklerNKoch]

I recently bought an Acer Nitro 5 and have been having an annoying issue with it killing my routers WIFI signal.
After being connected for about 10 minutes it will cause the router to drop the WIFI signal disconnecting all devices on it. Everything will reconnect after a minute or so and the timer starts over.
If the laptop isn't connected the WIFI is stable.
I've been searching and have yet to find a solution. Any ideas from the CG techies?

----------------------------
Router
----------------------------
Enter your router's administrator page and download then update to the latest firmware.


Disable UPnP.


----------------------------

Acer
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Next, go to Acer's website. Go to your specific "Product Support"for your 'Nitro 5' model.


Your model is going to read something like Nitro AN515-54.



WiFi
----------------------------
Download the latest network adapter drivers (if it is for the WiFi card). If not, skip.


Chipset

----------------------------
Check the date of the release of the Chipset for your model. If it is within the last couple months or so, download the Chipset.


After finishing the setup, restart the laptop before doing anything.

[JoefromPA]

Thanks for the suggestions. None of them had any affect unfortunately.

[baih777]

What router are you using ?

[MrBlazito]

Thanks for the suggestions. None of them had any affect unfortunately.

Buy a usb wifi adapter and disable your laptop's internal wifi.

[holiday]

How old is the router? Maybe your problem is there since the laptop is new.

[DaveInOroValley]

Some things to maybe follow:

https://community.acer.com/en/discussion/582178/my-wifi-connecion-keeps-dropping-on-my-acer-nitro-5-laptop

Acer Nitro 5 AN515-53-55G9 Wifi Issues

I disabled IPv6: Go to Control Panel -> Network and Internet -> Network Center, click your Wifi Network and in the following window go to "Properties". ...
I turned off Power Safe for WiFi adapter: Go to Device Manager, find your WiFi card on the list in Network cards, in the following window go to Energy ...
I changed some options for WiFi adapter:
Acer Nitro 5 AN515-53-55G9 Wifi Issues — Acer Community

And there was this which is kind of odd:

Alright I'm back after a year, (sorry for the long wait time, I more or less forgot about this issue) I figured out about a week or two after the initial post, it wasn't the computer, and it wasn't the wifi, the issue was me. I wear a gear S2 watch (with a magnetic band) on my left hand. The place where I rest my hand is affected by the magnetic field from the magnet on the watch band, this would also cause my computer to randomly shut off, the problem was most prevalent when I was traveling with the nitro 5 (as I would almost always have the watch on while traveling) long story short the left side of the nitro 5 (on the wrist resting spot) is highly sensitive to any magnetic interference and causes numerous problems (luckily nothing permanent)

[HecklerNKoch]

How old is the router? Maybe your problem is there since the laptop is new.

I think this is a valid point.


The original post is very vague in description.


It is abnormal for a device that isn't an attacker to "cause the router to drop the WIFI signal disconnecting all devices on it." That is just not possible unless it is entirely deliberate in which case, in this 'new laptop' post, it doesn't seem like this is an attack scenario.



What may be happening is over-saturation of the band: the band gets overloaded and the router hardware may not be adequate to support the network activity.


Here are things you can do from the router:


1) Configure QoS, setting up a profile rule to limit bandwidth allocation overall for the Acer to reasonable measures.



2) Segment your network, placing the Acer in Guest Network Isolation: so that as an isolated wireless device it cannot see users/devices and is on a different subnet than the rest of your network. This is a basic, common event termed 'collision domain'.



The goal here is LAN-Wide Client Isolation to eliminate unnecessary broadcast/multicast data which is creating an adverse impact on your entire network.


3) Examine your router's Logs if they are accessible to you.



4) Identify your router.

[arrix]

Going to need more info. Open up your Resource Manager and click on the Network tab. Now watch what apps have open connections when your router fails. Maybe it could be some runaway service or virus.

[tokuno]

Some things to maybe follow:

https://community.acer.com/en/discussion/582178/my-wifi-connecion-keeps-dropping-on-my-acer-nitro-5-laptop

I wear a gear S2 watch (with a magnetic band) on my left hand. The place where I rest my hand is affected by the magnetic field from the magnet on the watch band, this would also cause my computer to randomly shut off...long story short the left side of the nitro 5 (on the wrist resting spot) is highly sensitive to any magnetic interference and causes numerous problems (luckily nothing permanent)

Good reminder to "think outside the box". Back in the early 90s, one of our sales guys would experience severe network performance issues at the same time and for the same duration every afternoon, then the problem would stop till the next day. Ultimately, it turned out that a local hi-power commercial radio tower was doing something every day that was tuned to the length of coax feeding that salesguy's computer. Easily resolved, but not without some head scratching.

Another time, one of our accounts complained of frequent data corruption. The I/S guys went in circles on a comprehensive diagnostic: replacing hardware, studying utilization, work practices, environment, whole ball of wax. They eventually tied the data loss events to the (tower) computer's location (desk or floor), and eventually figured out that the housekeeping service's carpet cleaning equipment was somehow zapping the computer when they banged into it.

These two anecdotes are true, but I enjoy any tale with a twist.