Am I Being Duped - CenturyLink Internet Question

[maidendeth13]

To test that just unplug the router and plug computer straight into wall? Or run a cable from router to computer?

[MrBlazito]

cable from LAN port to your PC. you can also try switching to a different wifi channel and see if your wifi DL speed improves. Try from 1 to 11 and see which channel gives you best performance.

[maidendeth13]

Here's the inside of the other box outside. Fiber to the house or are they trying to charge me for fiber and actually give me DSL?

Thanks

[Marauder2003]

That is not fiber. It is coax.

[maidendeth13]

I was pretty confident there were no fiber cables there. Is coax ran for dsl or cable? Seems like I'm getting more speed than I would expect out of dsl...?

[Marauder2003]

[maidendeth13]

First call to customer service got me a credit for full install fee and $5 off my monthly rate. Router is because mine won't work with centurylink (allegedly). I brought up speeds and they asked me to call back once home so they could troubleshoot as they say they should be able to deliver 80% over wifi from their router. That seems high to me but if they want to try to make it faster I won't complain.

In fairness my router and modem are from early 2013 so in tech time they're probably ancient and outdated... will see what they accomplish over the phone tech support and then figure out what router/modem to buy if I don't want to keep using theirs...

[Skip_Dog]

Yes, ask them for a list of their approved 3erd party router/modems.

[MrBlazito]

First call to customer service got me a credit for full install fee and $5 off my monthly rate. Router is because mine won't work with centurylink (allegedly). I brought up speeds and they asked me to call back once home so they could troubleshoot as they say they should be able to deliver 80% over wifi from their router. That seems high to me but if they want to try to make it faster I won't complain.

In fairness my router and modem are from early 2013 so in tech time they're probably ancient and outdated... will see what they accomplish over the phone tech support and then figure out what router/modem to buy if I don't want to keep using theirs...

Compatible modem list

http://www.centurylink.com/home/help/internet/modems-and-routers/understanding-modem-compatibility.html

[J Money]

The fiber is to the node, a box terminated somewhere near your home. They use copper infrastructure from there to your house. This is the same as Verizon fios or Uverse. Your router is just something that sits behind any internet connection. It's not facilitating a connection to the outside world, just your local network. It probably is DSL and their modem cannot run in bridged mode. The real way to see if your connection is up to par is check the signal attenuation which is usually a diagnostic tool you can access on the modem. My own Uverse was horrible and it was really just a crappy wiring job that was punched down. I stripped the wires and reconnected (the ground also) and saw a massive gain in speed.

[Marauder2003]

My Verizon/Frontier FIOS is fiber to my house. I watched them dig the trench, lay the cable and hook up the ONT.

[maidendeth13]

My Verizon/Frontier FIOS is fiber to my house. I watched them dig the trench, lay the cable and hook up the ONT.

That was what the salesman described when I was on the phone buying service and why they insisted they couldn't waive the install fee at the time of sale.

This whole process started when I got home after the install and my wife said they were outside for only a few minutes and then looking for a phone jack.

I don't really care what it is, so far I've been able to stream netflix and browse calguns well enough. I just didn't want to pay for their "fiber installation" when they didn't actually install any fiber at my house.

[catmman]

You didn't get fiber. You have DSL and how far you are away from the gslam or whatever they call is what speed you get. There are many flavors of DSL and that is why they had to use their router. If cable is available it is always a better option. I actually prefer it over fiber.

[stangallmotor]

You have VDSL, there is Probably a VRAD around your home that has fiber to it and then the signal is fed to your home over the old copper phone lines. You always have a dedicated circuit, no line sharing like cable.

[fishmonger]

That was what the salesman described when I was on the phone buying service and why they insisted they couldn't waive the install fee at the time of sale.

This whole process started when I got home after the install and my wife said they were outside for only a few minutes and then looking for a phone jack.

I don't really care what it is, so far I've been able to stream netflix and browse calguns well enough. I just didn't want to pay for their "fiber installation" when they didn't actually install any fiber at my house.

With Verizon or now frontier they do run fiber to the house. From there it's moca or Ethernet to the router. Salesman typically have no clue how things work.

Sent from my FRD-L04 using Tapatalk