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EDIT: I installed another messaging program and now she can receive and send MMS texts. The AT&T store told her this is a sprint phone and cannot be used and that she needed a GSM phone (which it is) and tried to sell her a $350 phone and up. They were of no help and are useless sales droids.
Thanks to all who helped.
My MIL needed a new phone so rather than her getting suckered into a new $500 phone from her carrier (AT&T), I found her a unlocked G4, link below.
She has full functionality from what I can tell EXCEPT she cannot receive mms (pictures) messages. She gets the download button and when you click on that button in the text window it says it cannot download or the content is unavailable (something like that). I told her to take it into an AT&T store rather than call because she has no idea and wrote down what I think the problem is and that I think the APN settings need to be inputted/changed. I figured this was the likely problem thanks to google. So on Friday she went into an AT&T kiosk or store and they are telling her it's a Sprint phone. I told her to find the smart tech at the store, not the pretty person who sells phones.
1) how can I tell if it's sprint and not unlocked
2) is it salvageable?
3) if it's sprint I'm going to have her try to return it unless somebody has a better idea.
Help please!
Sent from my SM-G900V using Tapatalk
Thanks to all who helped.
My MIL needed a new phone so rather than her getting suckered into a new $500 phone from her carrier (AT&T), I found her a unlocked G4, link below.
She has full functionality from what I can tell EXCEPT she cannot receive mms (pictures) messages. She gets the download button and when you click on that button in the text window it says it cannot download or the content is unavailable (something like that). I told her to take it into an AT&T store rather than call because she has no idea and wrote down what I think the problem is and that I think the APN settings need to be inputted/changed. I figured this was the likely problem thanks to google. So on Friday she went into an AT&T kiosk or store and they are telling her it's a Sprint phone. I told her to find the smart tech at the store, not the pretty person who sells phones.
1) how can I tell if it's sprint and not unlocked
2) is it salvageable?
3) if it's sprint I'm going to have her try to return it unless somebody has a better idea.
Help please!
Sent from my SM-G900V using Tapatalk
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