Can't login to a website

[Marauder2003]

Neighbor has an account on acorn.tv. For what ever reason he could not login. Tried the reset password procedure. Still could not login. So I went over. I went through new password procedure very carefully. Still could not login. Gets a message about userid and password not matching and an error: code BB

Tried on his laptop and desktop. Tried on his wife's laptop. Tried on my iPad with their wifi. All failed. Tried on my iPad with the cellular connection and it worked. Reset their router and cable modem. Still no joy. Tried on my iPad back home with my wifi and it worked great.

He changed the password stored in his Roku (wifi) to the new one and it worked fine.

There appears to be something about his WAN ip or LAN causing a problem. His internet is supplied by Charter.

Ideas?

[skunkbad]

Site may have blocked his IP or IP range for a number of reasons. I'd contact them, provide the IP address, and ask if it's blocked. Also, when you hammer away on login, they may be extending the block, thinking that you are up to no good. For instance, if you try logging in X number of times from an IP and they've blocked you, further attempts may be programmed to extend the block. Leave it be and try tomorrow, or just contact the site.

[Marauder2003]

It appears to have been a temp blacklist. He tried this morning and he got in. Case closed. A better error message would have been nice.

[johnthomas]

Sometimes sites go down, then they come up.

[Marauder2003]

Sometimes sites go down, then they come up.

The site was up. I could login from my iPad using cell signal and at my house using my wifi.