Alien Gear holster issue and great Customer Service

[BothEyesOpen]

So a couple months back i place an order for my cloak tuck 2 holster for my Shield, i just recently purchased a SA EMP. So i decided to order a replacement shell for my holster, so that i can swap shels depending on what gun i want to use. Any ways first shell came in the mail and the hole did not line up, i called AG and they sent me a second one no questions asked. Second one just got here yesterday and its the same issue. called them just now and there saying its something to do with the fitment of my first holster because all shells are interchangable, anyways i was like can you guys send me a shell with out the holes drilled and i can just drill it to mtch the one i have for my shield, they said no hey cant do that but they will how ever just go ahead and send me a new Full holster for my EMP so that there sure everything is fit perfectly. And there even sending me the cloak tuck 2 like my shield holster.

I must say this is some great customer service.

Alien Gear FTW lol

[skosh69]

That's awesome, thanks for sharing. With c/s like that, makes me want to buy one asap.

[jmaglipay]

That's great customer service. I too have an emp 9 and I was looking at the alien gear holster. Do you have a pic with the holster and the emp together?

[BothEyesOpen]

No they just sent it so I'm waiting g on it. But the shells fit the gun really nice

[MrSam]

Glad to hear the CS lives up to the hype. Congrats OP.

[CJJohn]

I've looked at their stuff for a while. Nice to hear, thanks for sharing! I'm going to feel much better about ordering now.

[BothEyesOpen]

Hey np guys. As of right now I'm a life time customer. And I know I'll need more holsters later as I get more guns

[Megalomegalodon]

I like their stuff but do need to return two 2.0 holster bases. The PVC layer inside the back on 2 of my holsters has cracked. Functions fine but whenever I put on either I hear the cracking. They said to send them in for replacement.

[Sabesimpson]

love my holsters!

[Bainter1212]

I use the 2.0 to carry my J-frame. The holsters are cheap but not cheaply made. Mine has taken some abuse......the only sign is the AG logo fading.

[ajwashere]

I have one for the Shield as well. No problems yet and a great holster for a fair price. Glad to hear they take care of their customers. That is becoming rare.

[Peter.Steele]

I ordered a pair of 2.0's the other day, with the combo deal they were offering. Got one for the 92FS and one for the PX4 subbie. Can't wait to get them in ...

[2011redrider]

Great CS with them! Ordered a Cloak 2.0 in June with 3 shells. changed the clips to metal about two weeks into the process. At 6 weeks when the order arrived, it still had the plastic clips. Called and they apologized and sent the metal ones out right away.

Holster is very comfortable, carry it daily for the last 6 months and usually forget its there. Getting ready to order the 2 holster deal (IWB/OWB) for a new shield and Ruger 1911CMD. Very happy with the holsters and Customer Service.

[Yreka]

Yep, they are doing well in the CS department.. I didnt have any issues, but they do have long lead times ( which I understood when I ordered).. I would get an email every 2 weeks reminding me they were still working on the order and haven't forgotten about me.

Its the little things that get me

Product is fantastic, I sold 4 more holsters once personal friends saw them.. These were people who just buy the serpa's etc on the rack and the store & have never looked into anything else.

[bsg]

thanks for the positive heads-up; good cs matters.