Am I wrong to be pissed? *UPDATE* Shop owners response post #1

[mike_the_wino]

So I go to a LGS. In the past they haven't ever had anything but I try to buy stuff if they have something I can use. Hadn't been in for awhile so I noted to the guy at the counter that they had grown. He said it had been six months. So I ask how's business. Great! Then I commented on primers in the case and asked if they carried powder now.

"What are you looking for?"

4198 and 4064

"Got 8lbs of 4064 but that's going home with me."

Guess I gotta come back and maybe the next 8lbs will be up for sale?"

"Nope. That guy's gonna get it." Points at another counter guy.

Didn't say anything. Just paid for my ammo and left. But now that I think about it, **** those guys. Basically just told me don't bother checking back. Fine. Good luck with that attitude. Dick.

I'll drive another 20 minutes to the guy I went to earlier this week. When I asked about a powder, he said no but asked what caliber I was reloading and when he wasn't sure about what powder he pulled out a reloading magazine. We then talked about different powders, his recommendations and looked up a few things. I ended up buying two pounds when I was going in for one.

Talk about a contrast in customer service.

UPDATE
So I got an email response from Don Rinkor this morning. Here is part of it:

I'm assuming they were joking around, and not being professional. This is definitely not how we run our business ... professional and ethical service is what we strive to provide ... every time.

I apologize that they handled your simple request in this manner. They could easily have explained the situation without joking around.

....

Again, please accept my apology, and give us a chance to make this up in some way.

Which I thought was pretty nice of him. I hope he can share my experience with his staff, modify some attitudes and make his shop even better. At would be nice to have fairly close LGS that I can go to versus getting everything over the interwebs.

[TMB 1]

No, I wouldn't have bought the ammo and walked out.

[Bill Carson]

No, I wouldn't have bought the ammo and walked out.

This

[Sunday]

Cash is power and gun owner have proven themselves to be some of the biggest fools anywhere. $3000.00 ARs Paying 4 times the list price for 22lr !!!!

[Pauliedad]

Yeah that does seem to be the way things are going. If that was the owner, f them. If it was an employee, the owner might not be aware. I'd reach out and let the owner know the effect his hires have.

[Condorguns]

If they were my staff there is a good chance they would be looking for a new job.

[lakersandguns]

So what's the issue here?

[Jimmybacon43]

Wow, rude.

Imagine if this happened with a gun. "Do you guys have a Glock 17"
"Yeah but I'm gonna buy it, and the next one that comes in is going to the other employee who is already being paid by this company, so that's too bad for you, the customer".

[mike_the_wino]

I think it was the owner. I'm just gonna write them off.

Their consignment rack has always been silly. There was a Spikes zombie for $1,150 today. That seems a bit out of hand.

[Gringo Bandito]

Let your money talk and buy from someone else.

[rcslotcar]

Too bad they were poor in customer service. He should never had made such stupid statments. I would have left with out buying anything. "Maybe you guys shoud buy this too",as I walked out.

[anti]

Not sure where you reside but if you're in SoCal you may want to give Phillip's Wholesale a try. His prices are good and he gets powder at least once or twice a month. He has a 10 lb. limit and it's first come - first serve so you have to get there REALLY early - Black Friday status.

And he usually has rifle powder since most of us are there for shotgun powder. Unluckily for us, pistol guys can use shotgun powder so those bastards buy it all up.

[I Swan]

I'd of left without purchasing anything and probably never return. If he was indeed buying up all the powder there was no need to tell you about it except to make himself feel important. Typical gun shop clerk social retardation.

I'm used to it by now but it still gets to me sometimes. I'm tired of the pompous know it all attitudes displayed by many. I just play dumb if they don't know me. It can be entertainment as well. I own 300 firearms and have been doing this all my life so I have an idea what I'm doing and have seen this BS too many times to count.

[Jimmybacon43]

I'd of left without purchasing anything and probably never return. If he was indeed buying up all the powder there was no need to tell you about it except to make himself feel important. Typical gun shop clerk social retardation.

I'm used to it by now but it still gets to me sometimes. I'm tired of the pompous know it all attitudes displayed by many. I just play dumb if they don't know me. It can be entertainment as well. I own 300 firearms and have been doing this all my life so I have an idea what I'm doing and have seen this BS too many times to count.

Yep, gun shop clerks always think they're hot ****.

[Sabesimpson]

I would have left with nothing.