Should I be worried??

[Napalm Bulldog]

Well this looked like it worked out well. Sheesh.

[texterter]

case closed.

[Teeznutz]

No point in going back and forth. I'll take the high road.

Looking forward to my prompt refund.

I appreciate all your feedback guys!

[deerdeerdeer]

I erased my reply because I thought it was a little overboard and I don't like doing things without think them through. However, the OP has decided to use the only part of my response that suits his needs so I am going to reconstruct my statement from last night to the best of my ability.

Here goes...





The only problem is I did update the OP over and over and over again. Let's go through this from the beginning.

10/15 OP orders gun

10/16 OP deposits funds into my account directly.

10/17 funds clear. Yes, it can take 24hrs for cash to clear when deposited by an outside party. My bank won't even allow non-account holders to deposit cash into personal accounts. SInce I have a business account they make the exception.
10/17 I order the gun. This is a Friday.

10/20 6:38pm OP emails me asking for an update. This is a Monday. OP waits the business equivalent of 24hrs before he asks where the gun is. I am used to buyers being anxious for a new gun so I respond at 6:45pm the same evening "I should have the pistol late this week or early next week. I am backed up on SSE guns and there is a small line ahead of you." Now this was an odd statement but it was true at the time. I did not even look at my distributors account when I replied because it was Monday. I knew the gun was not even close to my business so tracking it would be a waste of time. Time I do not have to waste. I mentioned the SSE wait because that was in addition to the wait time for delivery so he would know that this gun was not going to be hand delivered by UPS angels immediately. FOr the OP to get bent over me not informing him of a line of guns ahead of him is unreasonable. I am a nationwide retailer and sell machine guns. There is always a wait and expecting the gun in his hands in 1 business day is unreasonable and illogical.

10/27 8:35am OP emails again for an update. This is where I make the mistake quoted by the OP.
"Now here is where I make my mistake. When looking at the invoices from the distributor I realize that they shipped his pistol ground. I was pissed. I called my distributor up and chewed out my sales rep for shipping the pistol ground. They did it to save money. See, the OP did not order any old pistol. He ordered a really cool pistol that is very big. So big that is ships in a long gun case. So I finally understand why it is taking so long for the pistol to ship. It is on the slow side of the distributor being treated like a coach passenger instead of business class. I should have notified him of the delay but some things slip through the cracks. At that time I was running the business 14-16hrs a day 7 days a week mostly by myself and training a new guy to help out. I have no excuse. I slipped."

10/27 9:16am I reply "pistol is due here early this week so I should have it by your ffl later this week or early next week." (Early next week would be 11/3-11/5)

10/31 12:53pm OP emails me again asking for an update. On Halloween. Right after all the Kindergartner's are out loose trick or treating. I am running my business at 10% because I am busy handing out candy and talking to my neighbors. The great community I live in is why I am here. Family and friends come first on the few special holidays I get to enjoy. Halloween is a big deal out here and from where I was raised.

10/31 3:56pm I finally get time to go through my emails and respond to OP with "The gun is here. The adapter is due here Monday. Everything should be
> ready to ship on Tuesday, 11/4. I will email tracking as soon as it ships."

But it is too late. OP already goes to the forums at 3:24pm accusing me of being dishonest. He obviously is attached to his email and calguns regularly but fails to reply to my email until...

11/3 at 8:52am. He waits from Friday afternoon until Monday morning to respond to me but has no problem replying to threads on Calguns. He response was 1 word, "ok".

No go back a few paragraphs and notice that the OP ordered an adapter to go with his new gun. The adapter was supposed to be shipped with the gun and since the distributor already went cheap and shipped the pistol ground they could have at least put the adapter in the ground box with the pistol. They instead put it in a second day air box with another pistol order. That adapter was supposed to be here Monday evening. It arrived last night, Tuesday, at 8:20pm. That's right, UPS delivered it at 8:20pm.

Not once did he voice any concerns about my honesty to me directly. It was more important to him to get this out in the public. While he did not mention my identity publicly it is very obvious to several members in this thread that I was the vendor.

So last night I brought up the concern I have over the OPs mental stability. As an FFL I am not allowed to transfer or sell a gun to someone I may think is unfit to own one. I've cancelled sales for much less. I've called dealers across the country and told them not to transfer a gun I shipped because I considered the buyer unsafe after dealing with email after email of unreasonable demands.

The OP displayed signs to me that he is not thinking like a reasonable person. He expected the gun shipped within 1 day of ordering. That is why CA has a cooling off period to begin with.
He accused me of being dishonest but cannot understand the real world fact that it takes time to ship a gun.
I responded to all his inquires in a timely manner but that was not enough for him. He assumed I was lying and went public with it.

Now he uses the only part of my wall of words explanation to make me look like the bad guy again after I removed it in order to diffuse the situation. He did not even mention that I was going to comp him $80 in free mags for the delay in shipping.

To me that is the sign of a child. I don't sell guns to children as it is illegal. I cannot risk this guy being the next Newtown killer with a gun sold by me. I will probably piss off a lot of Calgunners here but it is a business decision I have to make because the ATF makes me make that decision. It may even hinder my sales but I am not worried about that. Safety and the law will always come first over selling a gun.

I have made my decision and I am cancelling this order. The OP will be getting a full refund within 5 business days.

Phil, you didn't need to write all that, we all love you here! Your a gentleman and a scholar as stated iTrader. You always pick up my phone calls personally and answer all my questions professionally. I never talk to a robot nor a "employee". Sometimes you can go off on a rant Phil, but I tell you what, I listen,because what I hear is the raw truth even though it hurts and boggle's my brain on why it is the way it is... We usually chit chats about life and how I should move to a free state, and come visit and shoot machine guns in AZ with him.I'm not trying to ride Phil's yacht, but every transaction I've done with Phil is professional and outstanding. After the phone call, he sends me an invoice immediately as he states he would do, I make the Chase Quick Pay/ Postal Money Order payment immediately in full, and Phil ships my units within minutes of talking to him, and sends me a tracking #. It's like the Polar Express with your head-coach Phil.

The units usually arrives at my FFL in 2 business days, but that doesn't matter because I'm stuck on a 30 day wait period. I know you ordered a long gun, but isn't it better to be patient, and just stack up on orders and DROS on one paper to save on internet fee's and the DROS fee. I'm not trying to disrespect you
OP, but Phil told me flat out he uses different shipping methods for different day, and he juggles orders like a circus clown... He has shipping broken down to a science, believe it or not. Try putting yourself in vendor shoes...

I don't mind waiting 5-10 business days either because I am on a 30 day DROS jail waiting period anyways... Currently my FFL is babysitting my SP-01 and emailed me two weeks before I can even DROS... He handled both my SSE October/November in a timely professional manner. In fact with both my SSE slots for October/November were expedited. I do not need to worry about my December SSE time slot frame as I have 1 month and 25 days to figure what I want for December SSE. I don't know why the OP is upset but I just pay Phil and full, STFU, be patient as we are in CA, and let him handle things as he is the vendor, doing big boy stuff. If you want your guns instantly you need to move to Georgia, walk in, walk out, and you'll have a smile on your face with a drum set. I would like to thank Phil for handling both orders, sorry to tread OP or Phil, but I got a lot of respect for people who do what they say, and speak the truth, even when it hurts... I'm not in your shoes OP, but I suggest you be patient, and just let the vendor Don Phil handle things, and if your a bit upset, I'm sure he'll work things out with you, just speak to the truth to Phil, Phil don't like BS.

Also Phil, looking for a P226 MK-25, PM me on the lowest price you can get it for, still have that SSE barrel from November.... No rush on the PM, there is a MK-25 CA version that gets off the roster on 9/05/2015, so I might just skip December SSE if there's nothing new, and hoard up on ammo via Private Ammo Sales here (PM me CG people if you got 9MM/.40) ... I might just get the CA version, unless some new stuff comes up that I drool for...

P.S- Phil, update your two sales pages , and what you have in stock, I've been browsing daily for that December SSE, I'm sure there is a lot of us doing the same things here on CA, if you trying to push to make extra cash, now is the time, us CA are getting saddened as the loophole will be closing in 1 month 25 days...


Conclusively, should you be worried?
No...

[Virus55]

Interesting read.

[barrage]

I'd have considered cancelling the order as well, but the reasons you use as an excuse are both BS and quite frankly a little pathetic. I bet you're a square guy to do business with for the most part, but you're being disingenuous with your reasoning.

It's ironic that you call the OP childish and then resort to a purposely childish interpretation of our gun laws in order to absolve you of having to provide good service to an impatient but hardly slanderous customer.

Just be honest and admit he pissed you off by coming here and questioning your integrity and that's why you don't want to do business with him.

...

The OP displayed signs to me that he is not thinking like a reasonable person. He expected the gun shipped within 1 day of ordering. That is why CA has a cooling off period to begin with.

...

To me that is the sign of a child. I don't sell guns to children as it is illegal. I cannot risk this guy being the next Newtown killer with a gun sold by me. I will probably piss off a lot of Calgunners here but it is a business decision I have to make because the ATF makes me make that decision. It may even hinder my sales but I am not worried about that. Safety and the law will always come first over selling a gun.

I have made my decision and I am cancelling this order. The OP will be getting a full refund within 5 business days.

[tmh1]

I think that Forrest Gump probably summed it up best: "It happens."

I am just concluding my first transaction with Phil. Did it go to our expectations? Not quite - "it" happened. Did Phil work with me to resolve the situation? Immediately. Would I ever use Phil for another transaction? Most certainly.

Phil can be the most conscientious individual in retail, but he is still dependent on distributors, reps and others who he uses to support his business, but whom he will never be able to completely control. That is pretty much the nature of the beast, and it can and will impact small, medium and large sized businesses forever. Don't agree that this can happen to a retailer who might be more "on top" of things? Remember last year around Christmas when Amazon customers never got their products by the promised and guaranteed date due to UPS issues? And Amazon is a MEGA retailer which rigorously micromanages all aspects of its processes. "It happens."

And remember that it has been like "Black Friday" daily for the FFLs who choose to support the CA customer with SSE work. And the daily Black Fridays will be continuing through the next 2 months. I can't even imagine all of the planning and juggling that these guys have had to do with SSE components to meet our stupid State's moronic requirements and get us the products we want. To me it is a relative surprise that more FFLs haven't just eliminated sales to CA customers to avoid the hassles and surprises, just like our idiotic lawmakers have always wanted. For the guys who continue to support us, we need to show our appreciation, not question their integrity when our inappropriate and unsubstantiated "wants" are sometimes not met. If we don't appreciate these folks, it could well be what leads them to deal only with their "easy" transactions to customers in Free states, leaving us CA b@stards out in the cold for good.

I'll get off my high horse now, but I have worked retail in the past (albeit low volume stuff compared to what Phil is doing) and I know the barriers which can and will come up between your desire for complete customer satisfaction and what happens in the real world. You do the best you can, controlling everything you possibly can, and trying to treat everyone with the same respect and commitment to their complete satisfaction.

And then "It happens", sometimes to the best of us.