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Should I be worried??

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  • Teeznutz
    Senior Member
    • Mar 2009
    • 796

    Should I be worried??

    I currently have a pending transaction with a well known CG vendor for SSEs. Its been 15 days since I made payment and he has yet to ship the product to my FFL. Here is the timeline of this transaction:

    10/15 Agreed in principle to purchase of SSE product. Invoice made. He said he will order item from the manufacturer and item will ship 10/17 and my FFL will receive it no later than 23/24th the following week. *NOTE* item was never in possession.

    10/16 Direct Payment to his Chase Business Account / Received email to confirm receipt of payment

    10/20 Emailed vendor for update. He said it item should arrive later that week or early the following week. He also said he has been backed on SSE and there's a small line ahead of me. **No mention of that prior to my purchase or after.**

    10/27 Emailed vendor for update. He said item should get to him early this week and my FFL will receive later in the week or early next week.

    10/27 Called him for clarification. He said he can't control the delivery times after order has been placed. He said tracking information stated that delivery of item to him was 10/27 and that my FFL will get the item on 10/31 the soonest. If not, early next week. No tracking information for delivery to him was provided.

    10/30 Contacted FFL. No tracking information or transaction record received from vendor.

    10/31 Emailed vendor. No response yet.

    Its been 15 days since payment has been made. My FFL has not received any transaction information from the vendor effective 10/30. I feel like i'm getting the run around. This CG vendor has over 125+ feedback so I assumed this transaction would be smooth with no hiccups. I understand there can be delays, but I'd just appreciate a honest answer.

    Does shipping usually take this long to my FFL? What is the method of delivery from manufacturer to vendor (next day/2day air)? Any advice to remedy this situation? All feedback is much appreciated.
  • #2
    Tuned
    Banned
    • Oct 2014
    • 56

    Considering his iTrader I would say relax a bit. Could be a supplier issue beyond his control.

    What is the said pistol in question?

    Comment

    • #3
      Teeznutz
      Senior Member
      • Mar 2009
      • 796

      cool. Thanks for your response. 1 of 137.

      Comment

      • #4
        deviusdragger
        Member
        • Jul 2014
        • 311

        So you bought a gun through someone outside of CA, but they're waiting on it to get shipped to them, so they can then ship it to your LGS?

        Comment

        • #5
          GtRacerH
          Member
          • Sep 2011
          • 171

          Originally posted by Tuned
          Considering his iTrader I would say relax a bit. Could be a supplier issue beyond his control.

          What is the said pistol in question?
          I'll venture to guess it's a VP9.

          Comment

          • #6
            Devilmonkey89
            Senior Member
            • Sep 2013
            • 1539

            When I ordered mine it shipped next day, but if he's a reputable CG memeber then I would assume he has a good reason for the hold up, good luck with the purchase.
            NRA Lifetime Member

            Comment

            • #7
              Zartan
              In Memoriam
              • Nov 2010
              • 6269

              IB Expose him to all!
              "If he won't walk, walk him...be nice"
              -Dalton



              WTS: 870 Barrel Clamp/Railed Mount

              http://i1177.photobucket.com/albums/...af415fafe8.jpg

              Comment

              • #8
                Erion929
                Veteran Member
                • Jan 2013
                • 4706

                Most likely a distributor problem, perfectly understandable if you're irritated. I wouldn't want to be in your situation. Not cool for the seller not to update you. Stay on it!
                Join Active Junky for online rebates....$10 to both you and me!

                https://www.activejunky.com/invite/238017


                Comment

                • #9
                  Teeznutz
                  Senior Member
                  • Mar 2009
                  • 796

                  If you read my comments, there was no ill will or bad mouthing. I did not mention your name for a reason. Never once in my tenure on CG since 2009 have I have experienced this delayed delivery. I am not a newbie to this forum and have helped out many CGers throughout the years.

                  I am very excited about this purchase, as having 3 kids occupies a lot of my time and funds. With the SSE in CA coming to an end next month, I wanted adequate time for one more purchase.

                  All I asked for was honesty. Not once did you mention any shipping delayed from your vendors. In fact, you said item was in stock with your vendor was going to ship the following week after I made payment.

                  "Now here is where I make my mistake. When looking at the invoices from the distributor I realize that they shipped his pistol ground. I was pissed. I called my distributor up and chewed out my sales rep for shipping the pistol ground. They did it to save money. See, the OP did not order any old pistol. He ordered a really cool pistol that is very big. So big that is ships in a long gun case. So I finally understand why it is taking so long for the pistol to ship. It is on the slow side of the distributor being treated like a coach passenger instead of business class. I should have notified him of the delay but some things slip through the cracks. At that time I was running the business 14-16hrs a day 7 days a week mostly by myself and training a new guy to help out. I have no excuse. I slipped."

                  My point exactly... Customer Service is always a key component to every business. I understand delays happen. If you were up front with me at the very beginning and explained to me about the delay I would've been fine with the situation and waited patiently.

                  So for asking public opinion on delayed shipping constitutes emotional instability, I beg to differ. I apologize if my excitement over a new toy caused you any harm. Anytime a large amount of $$ is involved, its only natural to follow up with any viable resources, including public opinion if any issues arise.

                  All I wanted was a smooth transaction and open communication. I have no issues with you as a person and business. I just want to move forward.

                  Comment

                  • #10
                    liberty47
                    Senior Member
                    • Jun 2012
                    • 1566

                    ^
                    are you satisfied?

                    Comment

                    • #11
                      jonc
                      Calguns Addict
                      • Aug 2009
                      • 6402

                      Did vendor erase his reply ?
                      Or was it a PM?

                      Correct me if I'm wrong,
                      i thought pistols must be shipped overnight ??

                      Comment

                      • #12
                        Tuned
                        Banned
                        • Oct 2014
                        • 56

                        Originally posted by jonc
                        Did vendor erase his reply ?
                        Or was it a PM?

                        Correct me if I'm wrong,
                        i thought pistols must be shipped overnight ??
                        I've had two pistols shipped from Kygunco via USPS. Both arrived 2-3 days at my FFL.

                        Comment

                        • #13
                          jonc
                          Calguns Addict
                          • Aug 2009
                          • 6402

                          So maybe pistols don't have to be overnight !!
                          I was told couple times they do even to a manufacture
                          For repair .

                          Comment

                          • #14
                            Baboosh
                            Calguns Addict
                            • Jun 2008
                            • 6769

                            Originally posted by jonc
                            So maybe pistols don't have to be overnight !!
                            I was told couple times they do even to a manufacture
                            For repair .
                            It is UPS and FedEx policy that pistols be shipped next day air or quicker I believe.
                            Just a normal guy

                            Comment

                            • #15
                              audiophil2
                              Senior Member
                              CGN Contributor - Lifetime
                              • Jan 2007
                              • 8736

                              I erased my reply because I thought it was a little overboard and I don't like doing things without think them through. However, the OP has decided to use the only part of my response that suits his needs so I am going to reconstruct my statement from last night to the best of my ability.

                              Here goes...



                              Originally posted by Erion929
                              Most likely a distributor problem, perfectly understandable if you're irritated. I wouldn't want to be in your situation. Not cool for the seller not to update you. Stay on it!
                              The only problem is I did update the OP over and over and over again. Let's go through this from the beginning.

                              10/15 OP orders gun

                              10/16 OP deposits funds into my account directly.

                              10/17 funds clear. Yes, it can take 24hrs for cash to clear when deposited by an outside party. My bank won't even allow non-account holders to deposit cash into personal accounts. SInce I have a business account they make the exception.
                              10/17 I order the gun. This is a Friday.

                              10/20 6:38pm OP emails me asking for an update. This is a Monday. OP waits the business equivalent of 24hrs before he asks where the gun is. I am used to buyers being anxious for a new gun so I respond at 6:45pm the same evening "I should have the pistol late this week or early next week. I am backed up on SSE guns and there is a small line ahead of you." Now this was an odd statement but it was true at the time. I did not even look at my distributors account when I replied because it was Monday. I knew the gun was not even close to my business so tracking it would be a waste of time. Time I do not have to waste. I mentioned the SSE wait because that was in addition to the wait time for delivery so he would know that this gun was not going to be hand delivered by UPS angels immediately. FOr the OP to get bent over me not informing him of a line of guns ahead of him is unreasonable. I am a nationwide retailer and sell machine guns. There is always a wait and expecting the gun in his hands in 1 business day is unreasonable and illogical.

                              10/27 8:35am OP emails again for an update. This is where I make the mistake quoted by the OP.
                              "Now here is where I make my mistake. When looking at the invoices from the distributor I realize that they shipped his pistol ground. I was pissed. I called my distributor up and chewed out my sales rep for shipping the pistol ground. They did it to save money. See, the OP did not order any old pistol. He ordered a really cool pistol that is very big. So big that is ships in a long gun case. So I finally understand why it is taking so long for the pistol to ship. It is on the slow side of the distributor being treated like a coach passenger instead of business class. I should have notified him of the delay but some things slip through the cracks. At that time I was running the business 14-16hrs a day 7 days a week mostly by myself and training a new guy to help out. I have no excuse. I slipped."

                              10/27 9:16am I reply "pistol is due here early this week so I should have it by your ffl later this week or early next week." (Early next week would be 11/3-11/5)

                              10/31 12:53pm OP emails me again asking for an update. On Halloween. Right after all the Kindergartner's are out loose trick or treating. I am running my business at 10% because I am busy handing out candy and talking to my neighbors. The great community I live in is why I am here. Family and friends come first on the few special holidays I get to enjoy. Halloween is a big deal out here and from where I was raised.

                              10/31 3:56pm I finally get time to go through my emails and respond to OP with "The gun is here. The adapter is due here Monday. Everything should be
                              > ready to ship on Tuesday, 11/4. I will email tracking as soon as it ships."

                              But it is too late. OP already goes to the forums at 3:24pm accusing me of being dishonest. He obviously is attached to his email and calguns regularly but fails to reply to my email until...

                              11/3 at 8:52am. He waits from Friday afternoon until Monday morning to respond to me but has no problem replying to threads on Calguns. He response was 1 word, "ok".

                              No go back a few paragraphs and notice that the OP ordered an adapter to go with his new gun. The adapter was supposed to be shipped with the gun and since the distributor already went cheap and shipped the pistol ground they could have at least put the adapter in the ground box with the pistol. They instead put it in a second day air box with another pistol order. That adapter was supposed to be here Monday evening. It arrived last night, Tuesday, at 8:20pm. That's right, UPS delivered it at 8:20pm.

                              Not once did he voice any concerns about my honesty to me directly. It was more important to him to get this out in the public. While he did not mention my identity publicly it is very obvious to several members in this thread that I was the vendor.

                              So last night I brought up the concern I have over the OPs mental stability. As an FFL I am not allowed to transfer or sell a gun to someone I may think is unfit to own one. I've cancelled sales for much less. I've called dealers across the country and told them not to transfer a gun I shipped because I considered the buyer unsafe after dealing with email after email of unreasonable demands.

                              The OP displayed signs to me that he is not thinking like a reasonable person. He expected the gun shipped within 1 day of ordering. That is why CA has a cooling off period to begin with.
                              He accused me of being dishonest but cannot understand the real world fact that it takes time to ship a gun.
                              I responded to all his inquires in a timely manner but that was not enough for him. He assumed I was lying and went public with it.

                              Now he uses the only part of my wall of words explanation to make me look like the bad guy again after I removed it in order to diffuse the situation. He did not even mention that I was going to comp him $80 in free mags for the delay in shipping.

                              To me that is the sign of a child. I don't sell guns to children as it is illegal. I cannot risk this guy being the next Newtown killer with a gun sold by me. I will probably piss off a lot of Calgunners here but it is a business decision I have to make because the ATF makes me make that decision. It may even hinder my sales but I am not worried about that. Safety and the law will always come first over selling a gun.

                              I have made my decision and I am cancelling this order. The OP will be getting a full refund within 5 business days.
                              sigpic


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