Enterprise Arms lost a sale

[stillnotbob]

Actually they lost a sale and a customer today.

My wife decides we need a SCAR 17s to add to our collection. I told her I saw one at Enterprise and we head over. The rifle is $3069, but they charge 3% if you use a credit card. I told the girl that we'd take it right now if they waved the 3% fee. She called the owner and no deal. Actually their deal was that we could charge $1000 and pay the rest in cash.

So they lost a $3000 sale over $100 and any future sales from us.

FYI a happy customer brings return sales. My wife buys rifles like shoes.


Sent from my iPhone using Tapatalk

[cwilliams]

A buddy of mine won't shop there for the same reason. Very nice guys who run the shop, but he has sworn them off until they get rid of that fee that illegal fee.

[Thunder]

If the rifle was listed at $3,169 would you have bought it? Then you would have been taxed on the $100 and had to pay an extra $8 because they didn't break the other part out as a fee.

[Gutz]

Actually they lost a sale and a customer today.

My wife decides we need a SCAR 17s to add to our collection. I told her I saw one at Enterprise and we head over. The rifle is $3069, but they charge 3% if you use a credit card. I told the girl that we'd take it right now if they waved the 3% fee. She called the owner and no deal. Actually their deal was that we could charge $1000 and pay the rest in cash.

So they lost a $3000 sale over $100 and any future sales from us.

FYI a happy customer brings return sales. My wife buys rifles like shoes.


Sent from my iPhone using Tapatalk

Why not just find a dealer that doesn't have that fee in the first place instead of trying to get them to change their policies? I think that 3% fee is dumb, but that is their decision.

[Rule .308]

You tried to grind them on the price, they offered a compromise, you said no thanks, black balled them and cried about it on the internet? Seems reasonable

[surplus-addict]

I loathe people who say this out of context, but....
Their business, their rules.
It's good for us to know that they charge that fee, but it doesn't make them inherently bad or something, it's just their policy.

[sealocan]

its funny I can't think of too many industries that have a product for $3000 that would not take 3 % off to make a sale happen.

maybe they have a tight profit margin there.

[Pally]

It's E.A.'s decision to drive away their customers if they are going to push the merchant fees on to their customer. Like most everyone else, they should just absorb it as part of their overhead. That way, the customer can pay the posted price without the bicker or perhaps even get a cash discount! Big ticket, I think I would have made the sale!

[PolishMike]

its funny I can't think of too many industries that have a product for $3000 that would not take 3 % off to make a sale happen.

maybe they have a tight profit margin there.

This is definitely one of them.

[AK all day]

Your wife have any twin sisters just like her?

[Ford8N]

You can beat that price by shopping on the Internet by several hundred dollars.

[Exile Machine]

...they charge 3% if you use a credit card.

Just curious, isn't that against state law in CA? Wouldn't they have to offer that as a 3% cash discount and offer the discount to all customers? Or has that law been changed?

No retailer in any sales, service, or lease transaction
with a consumer may impose a surcharge on a cardholder who elects to
use a credit card in lieu of payment by cash, check, or similar
means. A retailer may, however, offer discounts for the purpose of
inducing payment by cash, check, or other means not involving the use
of a credit card, provided that the discount is offered to all
prospective buyers.
(b) Any retailer who willfully violates this section by imposing a
surcharge on a cardholder who elects to use a credit card and who
fails to pay that amount to the cardholder within 30 days of a
written demand by the cardholder to the retailer by certified mail,
shall be liable to the cardholder for three times the amount at which
actual damages are assessed. The cardholder shall also be entitled
to recover reasonable attorney's fees and costs incurred in the
action.

-Mark

[camcojb]

Just curious, isn't that against state law in CA? Wouldn't they have to offer that as a 3% cash discount and offer the discount to all customers? Or has that law been changed?



-Mark

Yep, you can offer cash discounts but cannot charge more for credit cards.

[camcojb]

Actually they lost a sale and a customer today.

My wife decides we need a SCAR 17s to add to our collection. I told her I saw one at Enterprise and we head over. The rifle is $3069, but they charge 3% if you use a credit card. I told the girl that we'd take it right now if they waved the 3% fee. She called the owner and no deal. Actually their deal was that we could charge $1000 and pay the rest in cash.

So they lost a $3000 sale over $100 and any future sales from us.

FYI a happy customer brings return sales. My wife buys rifles like shoes.


Sent from my iPhone using Tapatalk

Were they charging the 3% on the entire purchase, or just on the amount you used a credit card for? In that case the amount would have been $30, not $100.

I don't think they could charge on the entire amount if you weren't using the credit card for the entire amount. Actually I don't think it's legal to charge above for a credit card anyway, I know it wasn't when I had my retail store.

[LAKings22]

You should go back and make a counter cash offer of 2% off the current asking price if you pay cash. If he refuses, then that's were the American Express card comes in. Amex usually charges 2%-3% more then Visa or M/C for merchant transactions.

Sent from my SCH-I545 using Tapatalk