Walther USA customer service fail!

[jyo]

So, a few weeks back I sent an email to the new Walther outfit in the USA asking about my Walther PPS 9mm---received auto-reply saying they will get back to me shortly---weeks go by---NOTHING---today I receive a email from the new Walther telling me all about their "Black Friday" deals so I know they have my email address---still NOTHING about my PPS questions! What a piss-poor way to start a new business!
Just so you know, I own several Walther pistols (5) and like them very much, BUT I expect some sort of CS reply---this indicates a very poor attitude towards customers...

[The Paper Pimp]

sorry to hear about your bad experience. I just have 1 Walther, a PPK (of course).

[Xanatos]

Buy an HK. I'd love to hear your post on HK's customer service next.

[dwtt]

Buy an HK. I'd love to hear your post on HK's customer service next.

Does HK have customer service for non-govt people?

[jyo]

I have several HKs as well...
Never had a reason to contact them...

[Merc1138]

So... call them?

[jyo]

Yeah, guess I'm gonna call them---it's just a poor way to start new operations in the USA---would have taken them three minutes (or less) to answer my questions by email---I expected better...

[Bainter1212]

I feel you. I think a call is in order as well. I try to call a company personally whenever I need an issue resolved.....this way you can press them when they try to downplay your problem or just try to get you off the phone

This method has worked well......well, mostly. Didnt help with Kimber, they were dicks even over the phone.

[jyo]

Between my wife, myself and a friend, we all bought brand-new Kahr CW9 pistols---all three had a bad batch of magazine releases and the mags would partly eject from the gun while shooting---NOT GOOD! I called Kahr, they sent new parts in a couple of days---all three pistols now function 100%---that's customer service!
Ignoring your communication is a sign they just don't give a shiit...
And like I said, I like Walther pistols...