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Gunshop review
Helm's House of Guns
A.K.A - This Ain't Yo' Mama's House
I moved to Sonoma County a few months ago (transfered by my employer) and have been very busy with work and family. Have not had much opportunity to check out the local gun shops until a couple of weeks ago. I decide make the rounds and visited several shops in Petaluma and Santa Rosa with my son.
Helm's House of Guns had a nice little 'Chipmunk 22', I have been considering getting one for my son because my .22's are just too large for him. Spoke with a very friendly heavy set gentlemen about the gun, had my son check it out and decided to buy it. Maybe more expensive than I could have found elsewhere but the fellow was nice and they had the gun in stock. My son was happy and so was I. Salesman commented how well behaved my son was, saying he wished other folks that brought there kids in would have there kids acting as well. Paid and started DROS
This Thursday was 10 days +1 and I was able to get away from work a couple of hours early so decided tp drive to the Helm's and pick the gun rather than waiting till Saturday and having to spend a few hours on my day-off driving to Santa Rosa. I get to Helm's at about 4:00-4:30. Upon entering the thin salesman asks "what can I do for you"?, "I'm here to pick-up a rifle", he responds "you got something for me"? I explained that I had just come from work and the decision to pick the gun up that day was last minute, so I didn't have my receipt or copy of DROS. He says in a rude tone "right on your receipt it says you have to bring a photocopy of your Drivers License". "OK, could you tell me where I can find a kinko's or some place to make a copy"? Instead of telling me where to go so I can make a copy the salesman goes into a tirade, telling me "it's your Drivers License, why should I have to make a copy of it it's your resposibility". I started wondering whats up with this guy's attitude. Me wondering if they have a copier but just don't want to use it, so I ask if they have one [seems to make sense since they need to keep copies on file, heck every business I know that needs to make a lot copies has a copy machine and you can get an inexpensive one for next to nothing]. He says "No, I don't make copies because I ain't yo'mama". This guy was a belligerent jerk and I told him so, loud and clear for a couple minutes. This idiot salesman kept on ranting and raving with a raised voice like a lunatic "why the hell should we have to invest in a copier for your benefit"?
Finally the heavy set gentlemen that sold us the rifle came over, I asked him what this guy's problem was and why does he talk to his customer this way? He had an embarrased look on his face that told me this was not the first time this had happened. He showed me a shop a few doors down that would be happy to make a copy for me. I thanked him, got a copy from the friendly man at the cash register repair shop, that obviously makes copies for Helm's customers regularly, went back and finished the DROS paperwork with the heavy set guy and left.
I will never go back to that shop unless that belligerent salesmen is gone, for good.
A.K.A - This Ain't Yo' Mama's House
I moved to Sonoma County a few months ago (transfered by my employer) and have been very busy with work and family. Have not had much opportunity to check out the local gun shops until a couple of weeks ago. I decide make the rounds and visited several shops in Petaluma and Santa Rosa with my son.
Helm's House of Guns had a nice little 'Chipmunk 22', I have been considering getting one for my son because my .22's are just too large for him. Spoke with a very friendly heavy set gentlemen about the gun, had my son check it out and decided to buy it. Maybe more expensive than I could have found elsewhere but the fellow was nice and they had the gun in stock. My son was happy and so was I. Salesman commented how well behaved my son was, saying he wished other folks that brought there kids in would have there kids acting as well. Paid and started DROS
This Thursday was 10 days +1 and I was able to get away from work a couple of hours early so decided tp drive to the Helm's and pick the gun rather than waiting till Saturday and having to spend a few hours on my day-off driving to Santa Rosa. I get to Helm's at about 4:00-4:30. Upon entering the thin salesman asks "what can I do for you"?, "I'm here to pick-up a rifle", he responds "you got something for me"? I explained that I had just come from work and the decision to pick the gun up that day was last minute, so I didn't have my receipt or copy of DROS. He says in a rude tone "right on your receipt it says you have to bring a photocopy of your Drivers License". "OK, could you tell me where I can find a kinko's or some place to make a copy"? Instead of telling me where to go so I can make a copy the salesman goes into a tirade, telling me "it's your Drivers License, why should I have to make a copy of it it's your resposibility". I started wondering whats up with this guy's attitude. Me wondering if they have a copier but just don't want to use it, so I ask if they have one [seems to make sense since they need to keep copies on file, heck every business I know that needs to make a lot copies has a copy machine and you can get an inexpensive one for next to nothing]. He says "No, I don't make copies because I ain't yo'mama". This guy was a belligerent jerk and I told him so, loud and clear for a couple minutes. This idiot salesman kept on ranting and raving with a raised voice like a lunatic "why the hell should we have to invest in a copier for your benefit"?
Finally the heavy set gentlemen that sold us the rifle came over, I asked him what this guy's problem was and why does he talk to his customer this way? He had an embarrased look on his face that told me this was not the first time this had happened. He showed me a shop a few doors down that would be happy to make a copy for me. I thanked him, got a copy from the friendly man at the cash register repair shop, that obviously makes copies for Helm's customers regularly, went back and finished the DROS paperwork with the heavy set guy and left.
I will never go back to that shop unless that belligerent salesmen is gone, for good.
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