Infuriating convo with a customer

[Mr357magnum]

So I work at an FFL in southern California and today these two middle-eastern looking males walk in. One of the two was actually interested in some of the handguns we had and the other, who looked somewhat younger, didnt seem at all interested.

So I asked them if they have any questions and if I can help them in any way, and the younger guy asks me: "Are all of these real?" (looking at our rack of AR's). This question still gets me everytime... Are people really this stupid? I hear this question more often than you'd think.

So I answer that yes ofcourse they are real. And he says its his first time in here, so I say 'welcome!'. He then asks me why people buy AR's. He spouted some drivel about AR's being too dangerous. He asked me if they buy them for hunting, and I replied that people buy firearms for whatever purpose they see fit and that we have the 2nd Amendment which guarantees that right.

And then this little bast*rd says to the guy looking at the handguns 'oh hes gonna try to tell me about an amendment haha'. i about came unglued. I just walked away before I could get angrier.

Anyways, just wanted to share a story. Any of you guys come in contact with the anti's at your work?

[12voltguy]

So I work at an FFL in southern California and today these two middle-eastern looking males walk in. One of the two was actually interested in some of the handguns we had and the other, who looked somewhat younger, didnt seem at all interested.

So I asked them if they have any questions and if I can help them in any way, and the younger guy asks me: "Are all of these real?" (looking at our rack of AR's). This question still gets me everytime... Are people really this stupid? I hear this question more often than you'd think.

So I answer that yes ofcourse they are real. And he says its his first time in here, so I say 'welcome!'. He then asks me why people buy AR's. He spouted some drivel about AR's being too dangerous. He asked me if they buy them for hunting, and I replied that people buy firearms for whatever purpose they see fit and that we have the 2nd Amendment which guarantees that right.

And then this little bast*rd says to the guy looking at the handguns 'oh hes gonna try to tell me about an amendment haha'. i about came unglued. I just walked away before I could get angrier.

Anyways, just wanted to share a story. Any of you guys come in contact with the anti's at your work?

you opened that door so why be surprized?

[microwaveguy]

Anyways, just wanted to share a story. Any of you guys come in contact with the anti's at your work?

Yup , but I don't work at an FFL

[vintagearms]

You can thank his parents for that response. Kids these days have zero respect because they were not taught it at home.

[CoopsDad]

Every day. I have a liberal lesbian coworker who baits me at every turn. The company owner got me a coffee mug with a 1911 grip as a handle for a novelty gift- she told me it intimidated her.

You had the opportunity to remind them that it was access to guns that let their countrymen rebel against their oppressors- doesn't matter which desolate crap pile sand trap they're from, it'll still be true.

[emsalex]

Two middle-Eastern guys walk into a gun store.....

you need a better punchline.

doesn't matter which desolate crap pile sand trap they're from, it'll still be true.

If jesus hears you talking crap about his home town, ooohh is he gunna be mad.

[pc_load_letter]

I use to work with a Canadian who could not understand my fondness for firearms. He could not understand....Until I took him shooting.

He soon thereafter purchased a Sig 522.

[bigmike82]

Bro, if such idiocy makes you so mad you have to walk away you reeeeeaaallllyyyy should consider another line of work.

Customer service and sales is all about people skills...

[dadoody]

So I work at an FFL in southern California and today these two middle-eastern looking males walk in. One of the two was actually interested in some of the handguns we had and the other, who looked somewhat younger, didnt seem at all interested.

So I asked them if they have any questions and if I can help them in any way, and the younger guy asks me: "Are all of these real?" (looking at our rack of AR's). This question still gets me everytime... Are people really this stupid? I hear this question more often than you'd think.

So I answer that yes ofcourse they are real. And he says its his first time in here, so I say 'welcome!'. He then asks me why people buy AR's. He spouted some drivel about AR's being too dangerous. He asked me if they buy them for hunting, and I replied that people buy firearms for whatever purpose they see fit and that we have the 2nd Amendment which guarantees that right.

And then this little bast*rd says to the guy looking at the handguns 'oh hes gonna try to tell me about an amendment haha'. i about came unglued. I just walked away before I could get angrier.

Anyways, just wanted to share a story. Any of you guys come in contact with the anti's at your work?

I wish I was there as a customer. I would have laid into him hard.

[TML]

I would've wanted 'em out.

[Ninety]

umm should have showed them a picture of mohomed or whatever his name is .. then showed them the door..

spies.

[Ninety]

Bro, if such idiocy makes you so mad you have to walk away you reeeeeaaallllyyyy should consider another line of work.

Customer service and sales is all about people skills...

I don't think this is a question of CS.. this is a fox in the hen house.


you have the right to refuse service right?? kick them the ajdfkflaj out

[MontClaire]

That's why I don't like retail sales. All kinds of idiots walk in, say crap and buy nothing.

[Dutch3]

Anyways, just wanted to share a story. Any of you guys come in contact with the anti's at your work?

I work in a public elementary school district, so yes, I do come in contact with antis from time to time. Like every two minutes.

[RandyD]

Ok, so the two males were smug and condescending and they may have been trying to bait you into reacting, which you didn't. Chock, this event up as a lesson learned so that you will again respond correctly the next time something like this happens. You handled it well.