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Gun Store Nightmare

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  • Michael Bluth
    Senior Member
    • Jul 2012
    • 835

    Gun Store Nightmare

    So I bought a Mossberg 500 that was on consignment at a major gunstore chain in California; which specialize in hunting and fishing. In case you haven't guessed it by now, it rhymes with Earner's Boutdoorsman.

    As with all consignment purchases, I cannot start the DROS until the firearms has passed the local background check, so I had to wait approx 30 days before I can start the DROS. On the spot, I paid in full and had a receipt indicating that I purchased the Mossberg.

    I waited the 30 days, and was finally able to make it to "Earners" about a week later to start the DROS (work is always busy). I came into the store and completed the 4473. Later that afternoon, I receive a call from the salesman and he tells me that my Mossberg has been sold already.

    Confused, I said that I paid in full approx 40 days ago. Apparently, they're not the greatest at keeping records because the salesman said it sold in the 7 days after it passed the background check.

    What made me angry was the salesman's cavalier attitude about it. "Sorry buddy, it was sold to someone else and there's nothing I can do about it."

    The "...there's nothing I can do about it" comment was probably the worst part about this ordeal. Are you telling me that there is absolutely nothing that the store will do to replace the Mossberg, or at the least, compensate me for my time? Which is exactly what I said to the manager in later a conversation. I paid in full for the shotgun, thus the store had sold my property without my permission. The good news is they found a replacement Mossberg (used) to transfer to me; no additional costs.

    It was already a waste of my time to visit the shop and pay for the item, visit again to start the DROS, visit once more to speak to a manager, visit again to start DROS on a replacement Mossberg, and visit one last time to pick it up. Start to finish, there were about 5 visits to the store, two receipts and two 4473s, and two months have passed for one Mossberg 500. When all of this could have been avoided by a post-it note on the gun that says "SOLD."

    In all, the Mossberg was not worth the headache (and I've since sold it). I use extreme caution when entering any of these chain stores, I almost never purchase from them, and only PPT if there are no other viable options.

    Anyone else have a story?
    Last edited by Michael Bluth; 11-06-2012, 9:44 AM.
  • #2
    russ69
    Calguns Addict
    • Nov 2009
    • 9348

    Yeah, I was going to say your first mistake was buying a Mossburg 500. This is not so uncommon with long guns. The gun is not tied to the DROS so some shops are very loose with the transaction until the 4473 is finished on pick-up day.
    sigpic

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    • #3
      Squid
      Senior Member
      • Oct 2010
      • 1041

      they are gonna give you some yet to be named used gun to replace the used one you picked out???

      What if the replacement is all jack up?

      I'd say they owe you either a new 500 OR a 25% "restocking fee" on top of full refund.

      I would have told them I'm calling the police to file a report of stolen gun, because you paid for it, they sold to someone and took money.

      Comment

      • #4
        Larryect
        Member
        • Mar 2010
        • 303

        Hmm, seems to be a pattern.

        I purchased a brand new Glock 17. They did the DROSS based on the serial number in their system on a gun in the warehouse. When I went to pick it up, they couldn't find it. So they pulled another gun from the back with a different serial number and had to file a correction to the DROSS. The gun delivered had some paperwork in the case that indicated it had been sold to someone else.......

        This was in Orange.
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        • #5
          12voltguy
          Veteran Member
          • Feb 2006
          • 4003

          big 5 newv 199 and 299 on sale
          88/500
          why buy used???
          88s om sale now at 199

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          • #6
            Grumpyoldretiredcop
            Calguns Addict
            • Sep 2008
            • 6437

            I would not take some random used shotgun to replace the one that I specifically examined and paid for. I would demand a full refund, never darken their door again and out them here by name. That is inexcusable.
            I'm retired. That's right, retired. I don't want to hear about the cop who stopped you today or how you didn't think you should get a ticket. That just makes me grumpy!

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            • #7
              BrokerB
              Calguns Addict
              • Sep 2010
              • 5396

              mossberg 500s are a very strong tool. I have owned and shot 5,000 + rounds out of it- no issues. You sound like an old fud with a $6,000 double barrel- perfect fit for NRA

              I bought that mossberg at big 50 for $150+ with two barrels in 1989
              Beans and Bullets

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              • #8
                Michael Bluth
                Senior Member
                • Jul 2012
                • 835

                I inspected the replacement Mossberg 500 before it was transferred to me. It was in better condition than the one I originally purchased.

                Comment

                • #9
                  Mr. Beretta
                  Calguns Addict
                  • Dec 2005
                  • 6614

                  Who was it?

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                  • #10
                    shooterbill
                    Senior Member
                    • Feb 2012
                    • 1096

                    Turner's customer service has to be the worst I have dealt with. It's like your bothering them to spend money.

                    Comment

                    • #11
                      bill_k_lopez
                      Banned
                      • May 2011
                      • 2836

                      Originally posted by Larryect
                      Hmm, seems to be a pattern.

                      I purchased a brand new Glock 17. They did the DROSS based on the serial number in their system on a gun in the warehouse. When I went to pick it up, they couldn't find it. So they pulled another gun from the back with a different serial number and had to file a correction to the DROSS. The gun delivered had some paperwork in the case that indicated it had been sold to someone else.......

                      This was in Orange.
                      Yeah - quite a pattern, I purchased 8 new handguns from Turner's this year (four S&W 22A's two p95's and two LC9's) None of which were purchased from in store stock (since I like consecutive serials) - guess what? NOT A SINGLE PROBLEM.

                      There is no pattern, its just like any other store - sometimes out of the MILLIONS of transactions they do, stuff gets screwed up.

                      Comment

                      • #12
                        Larryect
                        Member
                        • Mar 2010
                        • 303

                        Originally posted by bill_k_lopez
                        Yeah - quite a pattern, I purchased 8 new handguns from Turner's this year (four S&W 22A's two p95's and two LC9's) None of which were purchased from in store stock (since I like consecutive serials) - guess what? NOT A SINGLE PROBLEM.

                        There is no pattern, its just like any other store - sometimes out of the MILLIONS of transactions they do, stuff gets screwed up.

                        Glad to hear it. I still go to Turner's.

                        The thing I do like about Turner's is that they seem to treat eveyone the same. Not like some small shops I have been in where the people are too busy shooting the breeze with the local guys that hang out in the store all day to give a new potential customer the time of day.
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                        • #13
                          voiceofreason
                          Veteran Member
                          • Oct 2010
                          • 3785

                          Sounds like one of their employees took a liking to it and picked it up.

                          Send an email to corporate as well. Attach pics of the receipts and make clear WHO sold it to you and the name of the MANAGER you spoke with.
                          "You will never know how much it has cost my generation to preserve your freedom. I hope you will make good use of it."
                          John Quincy Adams

                          "You will never know how little my generation has traded away our freedoms and rights for. I'm sorry and ashamed for what we've left to the following generations."
                          voiceofreason

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                          • #14
                            enorbit3
                            Veteran Member
                            • Oct 2011
                            • 2655

                            man that sounds like a raw deal. I just purchased my first pistol from Turners and picking it up next week. Hopefully there are no issues.
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                            • #15
                              tenpercentfirearms
                              Vendor/Retailer
                              • Apr 2005
                              • 13007

                              Originally posted by Squid
                              I would have told them I'm calling the police to file a report of stolen gun, because you paid for it, they sold to someone and took money.
                              LOL. I love how Calgunners think this will do any good. Your gun is not stolen and the police aren't going to do anything about it. If you ever threatened to call the cops on me, I would call the Taft Chief of Police directly on his cell phone and ask him to come on down to take the report. Then laugh when he comes down and tells you nothing has been stolen because I am offering to give you a full refund or replace your used Mossberg with a new one.

                              Get serious. Unless a gun dealer takes your firearm from the inside of your gun safe, your guns are not stolen. Second, until the gun dealer delivers the firearms, your guns are not stolen. If a dealer wants to sell your gun out from under you, there is nothing illegal about that. It is just bad business practice and could cost some potential customers.
                              www.tenpercentfirearms.com was open from 2005 until 2018. I now own Westside Arms.

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