Brownells Customer Service

[RP1911]

I ordered a few items from Brownells last week. All items were in stock and shipped promptly. One item I had ordered was a set of anti-walk pins for Remington 870. The sealed baggy for a set of two pins and 4 screws included one pin and 4 screws. Obviously missing one pin.

Last night around 10:30 PM, I sent an email with a link to a picture of the unopened baggy and its contents.

This morning received an email from Brownells with a time stamp of 7:12 AM. They apologized for the missing pin and said they are shipping me another pin at no charge.

Having been in retail and owning my own businesses, this is how customer service should be. Glad to see it is still practiced at a high level and promptly even though it is a large company.

You can't buy customer satisfaction. You have to earn it.

[AAShooter]

Brownells rocks! Their customer service is amazing and consistent.

[nosuchagency]

they're definitely a good group to do business with. these guys and top gun supply are at the very top of my list.

[Malmon]

Brownells' has outstanding customer service. That's the reason I buy a lot of stuff from them. I have made returns, exchanges and cancelled orders, and the response has always been - "no problem sir". This is a store that will continue to have a lot of loyal customers.

[deviljon]

+10000 for Brownells. They're fast, considerate, and have great discounts.

[gundad]

I just completed my first order with them. Super fast order processing and shipping. I ordered on Monday (labor day) and had it thursday.

[GMG]

They are first rate !

[saki302]

I've been buying from them for years- their 100% satisfaction guarantee is no BS. If you hate something years later, they'll take it back.

Their shipping is cheaper than midway too. Use code 'DR7' to get $20 off $200 or more tilt he end of the month

-Dave

[bsg]

i've made numerous purchases from Brownells; no glitches or problems.