Surefire Customer Service #1

[barca101]

I just wanted to share my experience. I had my SF X300 weapon light for approx. 2 years for off/ on duty and several firearms training switching it from my M&P, Sig 229R, 226R, and Glock 19. The switch plate finally cracked from putting it onto the railing and pressing against the trigger guard. I was looking online to trying to find out were I can purchase one, but all they sell was the backplate with the DG switch. I emailed SF and wrote explaining my pradicament. The LE Rep emailed me back requesting just my name, address, and a good phone number and shipped me the backplate switch the same day no questions asked. It took less than a week and I finally received it yesterday. SF customer service is great and they have a lifetime customer.

[pipboy]

Agreed, I once had an issue with a loose lense on an x400 beating itself to a pulp under recoil. All it took was a phone call and it was fixed up ASAP. They truly have a no BS warranty and stand behind their product. Then again thats what you pay for and come to expect when buying a Surefire.

[Elwood_Blues]

Same here, I stopped by their place with a weapon light and a flashlight. The flashlight was fixed on the spot, while weapon light was sent to me with new switch in about a week. I then had an issue with a cracked lens on one of the lights, I called up and few days later I had a brand new lens bezel at my door.

[The Virus]

+100000
I called and asked if I could buy an install kit for a mb556.
they said "we don't sell them separately, but we can send you one"
no charge just asked my mailing info and it showed up a few days later.

[alfred1222]

They truly are great when it comes to guaranteeing their products

[bsg]

thanks for sharing. i've made several purchases of Surefire products; haven't had to use their customer service, and no regrets for ownership.

[Bobula]

I have an original E2D. They've sent me no less then 3 tailcaps no questions asked over 7 years