Smith & Wesson customer service kicks ***

[afro]

So I bought an M&P9c just under a year ago, and had it out twice to shoot. I cleaned it and stored it in my closet. Not long after I found rust on the slide, and the front sight dot's paint had come off during some racking and dropping the slide. I put off contacting S&W for some time due to other things going on, but finally did 3 weeks ago.

I asked for a night sight upgrade, and a second pinky rest for my other magazine. I got a replacement slide with night sights, and a complete pinky rest mag. I felt pretty greedy even asking for that much, but they went above and beyond what I asked. Good ****.

[Mr.1904]

Good to hear they made it right

[STI]

Glad to hear, thinking of getting an M&P9 for my girlfriend. Do M&P's have a tendency to rust?

[afro]

Some earlier versions did have an issue with the finish from what I've found. And the dot problem seems to be pretty common too.

[rogers017]

+1 on S&W customer service. I had to send my 1911 Doug Koenig back to them after just 20 rounds down range. They were very polite, and said they said that they put a rush on getting the repair done. I had it back within a week ( it actually beat the letter they sent saying that they had received my gun).