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Matech Customer Service is top notch.

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  • cactus
    Senior Member
    • Feb 2007
    • 1556

    Matech Customer Service is top notch.

    I had to put up a post about a recent transaction I had with Matech. I have one of there 600 meter rear flip up sights. I bought the sight used from a Mil surplus vender for 20.00 because it would not stay folded in the down position. I decided to e-mail Matech and ask if I could order some replacement parts to repair the sight. To my amazement I had a response with in hours from them. The response said they stand behind there product " 150 percent" and they would be happy to send me the parts free of charge. It also said if I would prefer, send in the sight and they would repair it for me also free of charge. I sent in the sight and a week latter here it is, repaired in like new condition. On top of that I received multiple e-mails from them telling me they received it, repaired it, and even a e-mail with my tracking number. Lastly they e-mailed me apologizing for the sights failure and once again informing me they stand behind there product " 150 percent" and if i had any future problems please contact them. Talk about impressed. Its great to get a American made product with that type of quality and customer service. I felt compelled to tell everyone about them.
  • #2
    gfourth
    Member
    • Jan 2011
    • 196

    That's about as good as customer service gets, thanks for sharing.

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    • #3
      Bobby Ricigliano
      Mit Gott und Mauser
      CGN Contributor
      • Feb 2011
      • 17439

      In my opinion Matech is the best value on the BUIS market. Getting one, especially a new one for sub $50 is an unbelievable bargain.

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      • #4
        DREADNOUGHT78
        CGN/CGSSA Contributor
        CGN Contributor
        • Jan 2009
        • 4147

        Right on! I have them on all the rifles I own that have the front sight post. Every time I see them pop up for sale I grab a few. Glad to hear some good news about a company for a change!

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        • #5
          jonzer77
          • Jul 2010
          • 8525

          Originally posted by DREADNOUGHT78
          Right on! I have them on all the rifles I own that have the front sight post. Every time I see them pop up for sale I grab a few. Glad to hear some good news about a company for a change!
          Sam here, except I only have one, but it is good to know.
          Originally posted by barrage
          That's because Excelsior threads are like toilet bowls. They're made for crapping in and occasionally pissing on the side of.

          Comment

          • #6
            Droppin Deuces
            Calguns Addict
            • Jan 2010
            • 5969

            I recently bought one for each of my rifles for $47 apiece. Love them lots.
            sigpic

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