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S&W customer Service
I recently had a model 63 I had to send back for the third time. S&W called me and told me it was unrepairable. They are sending a replacement. While it's been a hassle, they do stand behind their product, and have been very nice on the phone. While I was upset at first, I realize this is a mass produced product, and these things happen. They have some of the best customer service I have ever dealt with, and are making right.
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+1 for s&w -
I don't like the internal locks on their revolvers in CA. Would get a Ruger SP101 over a j-frame if only for that reason. Emailed them, and they said they were not aware of any problems with them. I question the corporate honesty in that.
Would comment on S&W customer service, but all the guns I've bought from S&W have worked fine with no issues so far."You will never know how much it has cost my generation to preserve your freedom. I hope you will make good use of it."
John Quincy Adams
"You will never know how little my generation has traded away our freedoms and rights for. I'm sorry and ashamed for what we've left to the following generations."
voiceofreasonComment
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Yep, S&W treated me great when my M&P slide started rusting. Had the shipping label in my in-box before I hung up with customer service. They sent me back a new slide w/night sights and an extra mag.
+1 for S&WComment
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