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I wanted to let as many people know as possible about the awesome CS I received from GlockTech Industries.
I bought a MIC holster from them a few months ago, looking for something I could use to carry my Glock 27. I loved it as soon as I got used to it. It adds no bulk to the admittedly wide gun, and allows me to carry with a wide range of clothing options.
I wrote an email to Mitch at GlockTech, because I had noticed a crack on my holster that caused the retention to fail. He informed me that the type of crack only comes about when the holster is used improperly, and pointed me toward his FAQ video, which confirmed that one of the ways I had been using the holster was incorrect. Now, the site plainly states that the 1 year warranty was void if the holster had been used improperly, so I figured I was sunk and had to go buy another if I wanted to continue using their product.
Mitch saw that I was a loyal customer and of his own accord, offered to send me a brand new holster, free of charge. I am very grateful, and I can only hope that this review of his Customer Service gets out to any potential customers of his and brings in some business.
I'm not affiliated any way with GlockTech, I'm just a very satisfied customer, and wanted more people to hear my story.
I bought a MIC holster from them a few months ago, looking for something I could use to carry my Glock 27. I loved it as soon as I got used to it. It adds no bulk to the admittedly wide gun, and allows me to carry with a wide range of clothing options.
I wrote an email to Mitch at GlockTech, because I had noticed a crack on my holster that caused the retention to fail. He informed me that the type of crack only comes about when the holster is used improperly, and pointed me toward his FAQ video, which confirmed that one of the ways I had been using the holster was incorrect. Now, the site plainly states that the 1 year warranty was void if the holster had been used improperly, so I figured I was sunk and had to go buy another if I wanted to continue using their product.
Mitch saw that I was a loyal customer and of his own accord, offered to send me a brand new holster, free of charge. I am very grateful, and I can only hope that this review of his Customer Service gets out to any potential customers of his and brings in some business.
I'm not affiliated any way with GlockTech, I'm just a very satisfied customer, and wanted more people to hear my story.
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