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Did I mention that I really like Cope's Distributing? We usually hear about companies when there's a problem with them, so let me break with the tradition and say something good about a company for a change.
I don't know how good Cope's customer service is. The reason I don't know that is that I've never had to use it, with probably 30-35 orders in the past 2-3 years.
The prices are alright, and the sale prices tend to be very good. The $7.95 flat rate shipping on most of the products I was interested in is exceptional, especially when you're buying ammo. Especially when you're buying lots of ammo.
I just ordered a bunch of stuff from them a week ago or so. I received it today, with one of the items being on backorder. Well, interestingly enough, I received two packages - one with everything but that item, and the other one with that backordered item. I received them within a day from each other. Needless to say, the shipping was still the usual $7.95 (as in no additional charge), and the condition of the surplus products was great. Everything was packed in a way that you don't have to try and figure out what belongs to what, as I've had with some other vendors.
Most of these are small things, but they're what makes the shopping experience online proper. So, if one wonders how to keep his customers and cut down on customer service costs at the same time, he might want to check out how Cope's does it. For the latter, just make sure the customers don't have to use your customer service
I don't know how good Cope's customer service is. The reason I don't know that is that I've never had to use it, with probably 30-35 orders in the past 2-3 years.
The prices are alright, and the sale prices tend to be very good. The $7.95 flat rate shipping on most of the products I was interested in is exceptional, especially when you're buying ammo. Especially when you're buying lots of ammo.
I just ordered a bunch of stuff from them a week ago or so. I received it today, with one of the items being on backorder. Well, interestingly enough, I received two packages - one with everything but that item, and the other one with that backordered item. I received them within a day from each other. Needless to say, the shipping was still the usual $7.95 (as in no additional charge), and the condition of the surplus products was great. Everything was packed in a way that you don't have to try and figure out what belongs to what, as I've had with some other vendors.
Most of these are small things, but they're what makes the shopping experience online proper. So, if one wonders how to keep his customers and cut down on customer service costs at the same time, he might want to check out how Cope's does it. For the latter, just make sure the customers don't have to use your customer service
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