Exchange policy after DROS

[Fattracker]

I purchased a long gun from an unnamed dealer in California. I am currently waiting for 10 day waiting period DROS. Hypothetically speaking if I pass DROS and I go to pick up gun. If I find something wrong with gun cosmetically (scratches) what it be too picky to ask for an exchange. I know it depends on the dealers policy. And will I have to do a new DROS if they agree.
Sorry for being so vague. Just wanted some opinions and maybe some suggestions (what to say) on how to handle a situation like that.

[gaucho750]

I don't know if you would necessarily need to do a new DROS. When you DROS a Long gun you do not send in the serial number.

[7.62x54R]

Why didn't you check it before you decided to buy it? If it wasn't up to your standards as far as condition you should have asked for another one new one in box or if used not bought it at all.

If the dealer is cool or agrees that the gun is not up to par the paper work could be altered for another long gun as the DROS is only for back ground check and serial #'s aren't sent in. I doubt a dealer like Turners would do it. otherwise buyer beware.

[ke6guj]

I purchased a long gun from an unnamed dealer in California. I am currently waiting for 10 day waiting period DROS. Hypothetically speaking if I pass DROS and I go to pick up gun. If I find something wrong with gun cosmetically (scratches) what it be too picky to ask for an exchange. I know it depends on the dealers policy. And will I have to do a new DROS if they agree.
Sorry for being so vague. Just wanted some opinions and maybe some suggestions (what to say) on how to handle a situation like that.

I know that the FFL can swap out the gun before you take delivery. they would just note the serial number change on the 4473 before they do the final signature on it. Thats all that would be needed for a long gun "exchange". They can do the same thing with a handgun DROS, but have to do some additional CADOJ paperwork to get the correct serial number registered to you.

[ke6guj]

Why didn't you check it before you decided to buy it? If it wasn't up to your standards as far as condition you should have asked for another one new one in box or if used not bought it at all.

well, sometimes the firearm you are purchasing isn't physically at the store. For instance, Turners will sell you a firearm that is at the warehouse, or at another store, and start the DROS, knowing that the firearm will normally be transfered to your store before the 10-day wait is up. So, you won't get to see the firearm until you are ready to pick it up. At that point, if it isn't acceptable, then complain about it.

Now, many/most dealers, once you start DROS, will put your firearm away and it won't be touched again (except to confirm serial number, etc) until you come to pick it up. But some dealers have been known to show your firearm to other people during the time it is in jail. In that case, it could gain scratches or other damage that was not there when you started DROS.

[tenpercentfirearms]

You will have much more leverage looking at it before you sign anything and leave the building with it. Once you leave the building, then it is your word vs. theirs that the scratch was really there before hand.

If you can find something wrong with it before you take possession and sign anything, they can replace it on the same DROS. Once you take possession, again, it is your word vs. theirs in addition to a new DROS.

[Fattracker]

Thank you all for your time and effort. I really appreciate it.

[bsg]

+1 ke6guj.

[Rob454]

If the gun is not to my standards if its new then I would simply not take possession. if they argue then I simply call my CC. yes i make purchases on my CC and pay it off when the bill comes in. if I never saw the rifle or the rifle is not in the condition that i last saw it when i said I will take it then I simply dont buy it. I let them make the decision to get me another rifle. if they refuse I leave it there and walk out. Call CC and dispute charges. And yes i have done it in the past. ONCE but I have done it

[Batman]

I had that situation happen at a Turners when I got a Ruger Vaquero. Paid for it and DROS'd it without me seeing it (they had to get it in from the warehouse). When it came in, it had a nasty scratch on it. No problem; they grabbed another, changed the SN# on the paperwork, and I walked out with the new gun that day!

[Fattracker]

I paid cash for it and i did look at it and it was fine. I just need to pick it up after DROS. The thought came into my head, what if there is some damage while waiting for DROS, since the gun is in there possession for 10 days. After I already paid for it. If they damaged it, they have my money, they have my gun, they can refuse to give me a new one. it just doesn't seem fair.

[tenpercentfirearms]

If you bought it from their inventory, it had better be in the condition you want when you pick it up. If it is not, you have a right to get what you paid for. If it already had the scratch on it, then that should have been mentioned up front. I will sometimes sell scratched guns, but I let the customer know about it and I discount the firearm heavily to get rid of it.

If it is not in the condition advertised and what you left it, then do not pick it up, even if they refuse to refund you in full. You can take them to small claims. Once you pick it up, it is yours and any restocking fees might apply. Plus, it is again your word vs. theirs.

I could never imagine arguing with a customer over a scratch on a gun I sold them. If it were a transfer, that is between you and the person that sold it to you. I usually don't even take transfer guns out of their boxes so I know I didn't scratch it.

[Fattracker]

Thanks again everybody.