BAD CUSTOMER SERVICE FROM S&W

[SnWnMe]

Over the years I've sent a few guns to S&W for service and each time they treated me well. Free shipping both ways (for lifetime warranty covered guns) and quick repairs.

[newgun]

Fredette, Kate from S&W has contacted me via E-mail and gotten me the answers to my questions, she has been prompt, courteous and given me direct answers, though the time has now been almost 7 weeks it appears they are going to cover it under their warranty, I did not expect that, It does seem like now that she is involved things are moving smoothly. Thank God for women that know there stuff, thanks kate for going out of your way and getting me some answer and making me feel like a wanted customer, next purchase , a S&W full size 1911 with all the bells and whistles Thank you!