Turners

[pennys dad]

YAHOOOOOO!!!! good to hear

[acolytes]

I wish you guys would carry Saigas. I asked a gentleman behind the counter at the Fountain Valley store if he thinks you Turners would ever stock them, and he said "No way! Way too grey area, and the DOJ won't give a definitive answer whether they are legal or not."

[Vin496]

Also I would like to out of state online purchases able to be DROS there again would be a plus

This would be a great addition, especially at a competitive price. Not the $100+ that was being charged when it was allowed.

Remember that any extra transactions in the store can always lead to other purchases.

[aceventura]

Matt, My last two visits to Turners West Covina have been great. Staff was friendly and helpful. Keep it up!

[bsg]

welcome to calguns matt.

[qaz987]

I had a recent great experience at the W. Covina and Signal Hill stores. I wanted to buy a Leupold 4x handgun scope in matte finish. Signal Hill had the scope in silver. They checked inventory and found one in W. Covina. When I got there and asked about the scope it was already at the cashier's counter and discounted 60 bucks. Thanks Turner's.

[RedFord150]

Hello Matt,
I found a receipt for a Ruger Speed Six I bought from your store back on August 13, 1989. Of course, you were on Francisquito at that time.
Regretfully, I run 'Hot and Cold' with your customer service, or lack thereof.
I last visited a couple of weeks ago when you had the Maverick shotguns for $199. I had the incredible 'misfortune' of dealing with 2 of your gun counter clerks. I did not bother to remember either name because they gave me no reason to want to remember them.
The first guy was younger and really tall. He started helping me and mysteriously walked away when a 50'ish guy walked over and started talking to my son. I have been interested in a Dan Wesson PM7, my son a Springfield XD 45. We were both interested in the Maverick. I found your clerk to be very talkative. He was really great at telling us everything except what we asked him. He definitely felt he was smarter than we were. He told me all about how he unloaded all of his 1911's for plastic guns. He just thought they were a whole lot better. I finally asked to see the Maverick. He pulled out something with a tactical stock. I pointed to the ad and explained that did not look like the Maverick in the ad. He glanced at the rack and said they often do not send the ad guns in right at the start of the ad. No effort to check stock or find out for sure if you had the gun you were advertising. I was so disgusted, I told him I would come back later in the week. I never did.
Luckily for me, I travel to both Chino Hills and Pasadena. I do not find the same attitude at either of those stores. Chino Hills sold me my Bersa Thunder last year. One of the guys in Pasadena really knows 1911's. I will probably buy my next gun from him.
My son and I both agreed that your genius of a clerk had failed to answer a single direct question. He was busy showing my son (a military vet) how to drop the slide on the XD by pulling back on the slide before releasing the slide latch. He was concerned about breaking the latch. I usually realease the slide on an empty chamber by holding the slide until it is fully dropped (slowly, not slammed). In his very wise tone, he told me I would 'stovepipe' every time. I guess he feels that my gun store technique with empty guns is no different from my range technique with loaded guns.
I am telling you this story for one reason only. Your 'genius' of a clerk accomplished his task. He made sure I left your store without leaving any money behind. I was also surprised that he was 'downselling'. The DW PM7, if you could get it, is over $1,100.00. The XD and the Glocks are $500 to $600 right now.
If you want to increase your sales, you might start with customer satisfaction. You are one of only a few dealers I know who has actually been around for over 20 years. You have an advantage if you know how to use it. Train your gun salepeople to actually listen to the customers. Buy them a book by Dale Carnegie called 'How To Win Friends and Influence People' and insist they read it if they want to stay on the schedule. Carnegie's message is simple. The best speakers must first become the best listeners.
Until you do this, I'll spend by time and money at your other locations.
Good luck.

[AgentAK]

I guess I should have gone to your store instead of Norwalk on friday. I wanted one of the Kershaw knives that were on sale and when I got there, was told there weren't any left. This was about 8:30 and to top it off, another guy came after me and got one!

[Peter W Bush]

I am happy (and shocked) to say that when I was at the Reseda store yesterday, I got better service than I've ever had at any other gun store.

[dadoody]

I am the Manager at West Covina and I am more then happy to answer some questions and clear up some myth's.

1. Yes. We do have a new owner.
2. Turners is alive and well.
3. Yes we do now have AR-15's with the prince 50.
4. yes we do have FAL's.
5. We will also be receiving LWRC AR's shortly in .556 and the REPR in .308

Let me be the first to say Welcome to the new and improved Turners Outdoorsman and to some of You I truly hope thay I will be given the chance to say welcome back.
If anyone has any questions please feel free to send me a message on cal guns or give me a call at my store. (626)-858-8948
Matt
Store Manager
Turners Outdoorsman
West Covina

Can we have a hug on request?

[Fantasma]

Please stock Saigas...

[pennys dad]

Yes +1 to Saiga pls add Saiga Shotguns and while your at it some AR and AK accessories. Ohhhh and Santa Turners pls pls pls let CGN provide you with cool Calguns handouts, OLL flow charts and stuff like that.

[Vinnie]

Thank you, and all the gun merchants in CA

You guys are providing a genuine community service.

Thanks Much!
Vinnie

[Nate74]

Big Turner's fan here.

Oh, but yeah, I'd buy a Saiga from you in a heart beat

[CHS]

3. Yes we do now have AR-15's with the prince 50.
5. We will also be receiving LWRC AR's shortly in .556 and the REPR in .308

I WONDERED what the hell was going on when LWRC called me up and ordered a bunch of Prince50's. They were really confused about them.