Turners (Pasadena) Needs Attitude Adjustment

[Lionelhutz]

I've been reading this site for years but am finally compelled to join and contribute something.

My buddy and I go to Turners this morning because he is looking for a pistol for home defense. My friend is new to firearms but he knows what he is looking for. I've been shooting for the last 20 years and we have an idea what he wants. I've bought stuff from Turners in the LBC for years and I think its a decent store. I thought the Turners in Pasadena shouldn't be much different. I was wrong in thinking this would be a positive experience for a new gun owner.

The staff at Turners in Pasadena are three guys. No hello when my friend walks up to the counter. When he asks if they have a particular Sig, the reply is "what you see is what you get." When my buddy asks when the store expects to get the particular Sig, the reply is "maybe this year." Seriously? It was obvious my friend was new to firearms and I thought the staff would at at least try to help him out. I was apalled at this lack of basic customer service.

Turners (Pasadena) does a great disservice to the firearm community. I wonder how many new/potential gun owners they have turned away because of their attitude. At least I think I convinced my friend to shop elsewhere.

[POLICESTATE]

When my buddy asks when the store expects to get the particular Sig, the reply is "maybe this year." Seriously? It was obvious my friend was new to firearms and I thought the staff would at at least try to help him out. I was apalled at this lack of basic customer service.

Funny, I've seen similar responses to similar questions up here in the Bay Area at some of the gun stores over the last few months at least. It's like some of these gun store employees think EVERYONE knows all the details about the supply chain of firearms and ammo.

Granted I know that constantly being asked the same questions can be a little annoying but damn it could be worse. Could be working at a frakkin' record store, that's far worse. "Hey I just heard this song on the radio that went "da-da-da da da" (off-key mind you) "Do you have that?"

[luckystrike]

ive herd other bad stuff about turners there....

[forgiven]

Pasadena Turners hasn't been getting much love around here lately. Appears there's a problem.

[SarcoBlaster]

As I said in another thread, the staff at the Turners Pasadena location are about as useful as a box of smashed *** holes.

[mmartin]

so has anyone talked to the management at turners?
all well and good to grouse here, but I'm guessing they're not logged in and checking this post...
megan

[PolishMike]

I was there on friday. Didn't seem to bad. About par for chain stores.

[Jonathan Doe]

I think in general, the Turners employees don't know when the corporation will buy certain firearms for the stock. If they don't have a particular guns in stock, then they don't have them, and the employees may not know when they will get them.

I never had a problem there. Maybe it is just me.

[cmonk518]

Don't get me wrong, Turner Pasadena is a great shop that stocks alot of ammo and stuff for hunters and shooter, but when it comes time to ask questions or for help, they are a bunch of d*cks. They are pretty lazy and rude to everybody there and thats just with regular products...I can't imagine how impatient they would be with firearms and legitimate self-defense questions and inquiries. I have yet to see one of those guys actually get out of the counter area and actually go help someone for once.

[mmartin]

so I read an interesting stat recently... used to be the marketing wisdom that if you were happy with service somewhere you'd tell maybe 2 people, and if you were unhappy, you'd tell 6. with the internet, chat, message boards like this, bad report travel much faster and it's more like 6,000.

wonder if anyone has pointed this out to the turner's managment? that the not-very-helpful attitude on their employees is getting so much visibility? this thread has been up less than half a day and 8 people have commented and more than 170 have read it... so their staff has turned 2 potential customers into not-coming-back and made another 180 wary...
not bad for half a day's work.
really, someone should mention it to them. maybe I'll call.
Megan

[Rob454]

The attitude seems to go along with a lot of gun stores not just turners. I have used a few different gun stores for different purchases or sales and its about 50/50 as far as the good customer service vs. bad customer service.
Im positive that gun sales are a lot more stressful than a regular retail sale. Not that its a excuse for rudeness or no customer service. Personally if i go to a store and they are rude or not helpful I simply let my wallet vote and i simply dont shop there ever.

[Stormfeather]

so I read an interesting stat recently... used to be the marketing wisdom that if you were happy with service somewhere you'd tell maybe 2 people, and if you were unhappy, you'd tell 6. with the internet, chat, message boards like this, bad report travel much faster and it's more like 6,000.

wonder if anyone has pointed this out to the turner's managment? that the not-very-helpful attitude on their employees is getting so much visibility? this thread has been up less than half a day and 8 people have commented and more than 170 have read it... so their staff has turned 2 potential customers into not-coming-back and made another 180 wary...
not bad for half a day's work.
really, someone should mention it to them. maybe I'll call.
Megan

Megan, its a very interesting marketing wisdom that is true. When you call, let them know that each person that theyve lost is usually the cost of 1 or more firearms and accessorys. That cost adds up.

[Napalm Bulldog]

I've notice similar things at another Turners. The one I go to is in Fountain Valley. Lately I have been dealing with one employee that is really cool and treats me with courtesy. I think its not generally the whole store thats the problem.Usually its a employee with a bad attitude. Lets face it with the bull market on ammo and guns like its been.There need to provide customer service for the past year to make a sale has been a non entity! Hence now that we are coming out of these times they're attitudes havent. It will come full circle eventually. Sometimes people have bad days. Unfortunatly in sales you have to put your happy face on and leave your problems at the curb. As for it being irritating to hear the same questions over and over. Well if this is the case they should not be in sales if this bothers them. When selling a product your going to hear the same question over and over. It may not be a new question for the salesman but it is for the customer. Suck it up! So I agree with the OP on they should not have came across this kind of attitude.Turners employee's do read this forum. I've seen it when going into the store. Usually its the ones we like to complain about reading our posts and making fun of us members. I think you should email the owner. I dont think they would be laughing then. Just make sure you target the offender not the whole establishment so the blame goes where it is due.There is still some really good guys at Turners.

[SarcoBlaster]

In response to mmartin's inquiry as to whether or not management has ever been notified, I can't speak for everybody, but I've dealt with the supervisors in the store as well as e-mailing their corporate office.

The result?

*Drumroll please*

Absolutely no changes whatsoever over the course of a year. Better yet, I never received a response from their corporate office even after providing my contact information.

Doesn't matter though; nobody I know goes there anymore and they tell their friends to stay away as well.

[stormy_clothing]

considering they are on the verge of bankruptcy one might think they would look beyond people that are too old and bitter to work at starbucks and find people who actually want a job.