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DSArms deleting orders without informing customer
I needed to just rant a little about how DSArms had left me extremely disappointed.
All started March 30th, when I decided to buy a few things from DSArms, Brass catcher, misc parts,etc.
Sure enough it's backed ordered by default, typical with any gunshops nowadays. A few days later, I got an email telling me my order has been confirmed and shipped.
Yays, I thought. Only comes to find when the package arrived, it was just a box full of peanut foam and a SINGLE $2 mag pouch on a $11 shipping charge . (WTF? does that even make sense?!) This is sometimes around early/mid April already.
So I contacted DSA and asked them what this is all about, and the guy who answered the phone told me the rest of the parts should arrive in May, and they should be shipped without additional charges. Alright, so I'll wait patiently, as a shop owner I know excessive pestering doesn't make anything go faster, just irritates every party involved.
Comes June 5th, Ive emailed them again ask for the status. Shari at DSArms replied on June 6th and simply told me my order is still backed order, and it'll be shipped as soon as becomes available.
I thought to myself, even my limited production products that I import from Japan doesn't take that long to get from the manufacture to the consumer. But fine, I'll wait some more.
Here we are Jul 21st , 113 days later. I've decided to log into DSArms' site to check my order status.
Guess what? This is all I got from the account history page: "No Orders"
I know they probably have plenty of business, and don't need mine. But, I just need to get this off my chest at how disappointed how it was all handled. It wasn't so much that they didn't have the items to fulfill my order, it was more so that they've strung me along. I've could have used the time to construct my own. This is something I would expect from an ebay shop operated in china, but C'mon.
I suppose other than the rant above, what should I do about this? I've already dropped them an email, and a voice mail regarding to the issue today. I haven't gotten anyone live yet since the time differences. I'll probably call again tomorrow to see if I can get someone live.
Btw, we need a facepalm smilie
All started March 30th, when I decided to buy a few things from DSArms, Brass catcher, misc parts,etc.
Sure enough it's backed ordered by default, typical with any gunshops nowadays. A few days later, I got an email telling me my order has been confirmed and shipped.
Yays, I thought. Only comes to find when the package arrived, it was just a box full of peanut foam and a SINGLE $2 mag pouch on a $11 shipping charge . (WTF? does that even make sense?!) This is sometimes around early/mid April already.
So I contacted DSA and asked them what this is all about, and the guy who answered the phone told me the rest of the parts should arrive in May, and they should be shipped without additional charges. Alright, so I'll wait patiently, as a shop owner I know excessive pestering doesn't make anything go faster, just irritates every party involved.
Comes June 5th, Ive emailed them again ask for the status. Shari at DSArms replied on June 6th and simply told me my order is still backed order, and it'll be shipped as soon as becomes available.
I thought to myself, even my limited production products that I import from Japan doesn't take that long to get from the manufacture to the consumer. But fine, I'll wait some more. Here we are Jul 21st , 113 days later. I've decided to log into DSArms' site to check my order status.
Guess what? This is all I got from the account history page: "No Orders"
I know they probably have plenty of business, and don't need mine. But, I just need to get this off my chest at how disappointed how it was all handled. It wasn't so much that they didn't have the items to fulfill my order, it was more so that they've strung me along. I've could have used the time to construct my own. This is something I would expect from an ebay shop operated in china, but C'mon.
I suppose other than the rant above, what should I do about this? I've already dropped them an email, and a voice mail regarding to the issue today. I haven't gotten anyone live yet since the time differences. I'll probably call again tomorrow to see if I can get someone live.
Btw, we need a facepalm smilie
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