customer service email from zendesk.com

[n8vrmind]

After a week delay, I got an reply from Savage arms and the email is from zendesk.com. I am aware this is a customer service solution company, but is the person I am corresponding with an actual savage arms employee or did C/S also get outsourced?

[n8vrmind]

Also, the email reply was written in a way that makes me think this person has no working knowledge of firearms. And the person asked for my rifle's serial # (which was included in my original C/S request to savage).

Not gonna reply until I find out more...

[tabascoz28]

I haven't had to deal with many cs, lately only RCBS and Christensen and they've always been human employees from the US. Sign of the times, when one company sells out to make profit the others have to follow.

[vino68]

Zendesk provides CS and helpdesk solutions. Savage may just be using Zendesk's ticketing system, service or SaaS.

[SkyHawk]

Zendesk provides CS and helpdesk solutions. Savage may just be using Zendesk's ticketing system, service or SaaS.

What he said. Zendesk is a support ticketing and escalation platform that many companies use. You are corresponding directly with Savage employees.

[n8vrmind]

What he said. Zendesk is a support ticketing and escalation platform that many companies use. You are corresponding directly with Savage employees.

Thanks..I just find it odd the way the reply was written.

Anyhow, while waiting a week for savage C/S to reply, some CGer pointed me towards a YouTube video with the appropriate remedy....factory screws are too short....