Are they as worthless as $3 bills?
I placed a order with Kinetic Concealment. About the 1 week mark I politely sent a email asking how long does it take to ship. The response was 'usually 10-14 business days but my item was a standard item and should ship the following day or so'.
Their website shows nothing about wait times.
Waited two more weeks, sent another email, and got the response, they were out of the leather. WTF? By this point I was pissed. Three weeks and I have to inquire about my order to find out you are out of leather? I told them how I felt, they get pissed at me and refund my money. Fine!
I have been using a Raw Dog Tactical holster for years with a lifetime warranty.
I am tough on holsters. I break the kydex about every 6 to 9 months. (Which is why I figured I'd try a new company, Kinetic)
Raw Dog has been excellent in no questions asked replacements and the past few times I have just told them to send me the raw kydex and I would drill the holes to match my leather.
This time I thought I would be courteous and offer to buy 6 raw kydex molded pieces from them so I wouldn't have to keep bothering them for a freebie.
Every other time I contacted them their response was prompt.
This time it took 8 days to get, "I don't know if we can do that, I'll check and get back to you".
After 5 more days I sent a email saying don't bother, I bought a holster from another company.
And still no response.
If I ran my business like either of these two companies, I would be out of business before I could take a second breath.
Anybody experience business relations like this?
I placed a order with Kinetic Concealment. About the 1 week mark I politely sent a email asking how long does it take to ship. The response was 'usually 10-14 business days but my item was a standard item and should ship the following day or so'.
Their website shows nothing about wait times.
Waited two more weeks, sent another email, and got the response, they were out of the leather. WTF? By this point I was pissed. Three weeks and I have to inquire about my order to find out you are out of leather? I told them how I felt, they get pissed at me and refund my money. Fine!
I have been using a Raw Dog Tactical holster for years with a lifetime warranty.
I am tough on holsters. I break the kydex about every 6 to 9 months. (Which is why I figured I'd try a new company, Kinetic)
Raw Dog has been excellent in no questions asked replacements and the past few times I have just told them to send me the raw kydex and I would drill the holes to match my leather.
This time I thought I would be courteous and offer to buy 6 raw kydex molded pieces from them so I wouldn't have to keep bothering them for a freebie.
Every other time I contacted them their response was prompt.
This time it took 8 days to get, "I don't know if we can do that, I'll check and get back to you".
After 5 more days I sent a email saying don't bother, I bought a holster from another company.
And still no response.
If I ran my business like either of these two companies, I would be out of business before I could take a second breath.
Anybody experience business relations like this?

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