That's exactly why some shops do this in addition to DES delays and system issues that prevent the dealer from releasing. Customer gets pissed and vents at the FFL who has zero control over it.
I recall a very specific incident where I was helping customer #1 and customer #2 got irate because I was taking "too long" with customer #1 on his multi-firearm DROS.
#2 gave me a little attitude when I was done with #1 and asked if #2 was here for pickup. I entered the DROS info into DES and lookie, lookie, he was here 30 mins early, so I couldn't deliver. Naturally, he became more irate and told me that it was BS and would never come back again.
I didn't argue despite him acknowledging that he came early. I simply said, "Well, sir, I can cancel the DROS and refund your money less a 20% restocking fee and background fee or you could wait until after your 240 exact hours are up."
He opted to wait quietly and patiently for the remainder of the 20 minutes like a person who realized that the world didn't revolve around him. Guess what? I logged in 2 minutes after the designated delivery time and DES had not yet authorized. It took another 15 minutes of logging off and on until DES allowed release.
Karma is fun at times.

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