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  • Maddog5150
    I need a LIFE!!
    • Feb 2006
    • 10526

    Magpul

    Rant. I ordered "Magpul Dynamics" 3 disk DVD and the package that fed ex brought it in was in perfect condition. I opened the package just now and the case is cracked on the edges which isnt a big deal but it made me inspect all the disks. the second one looks like someone force spun it in a player or in the package as there is a huge half moon gouge in the disk. This wouldnt have been able of been caused during shipping. As good of a company that they are, I assumed incorrectly that everything would be gravy. How good is their customer service? I just shot them an email.
    Buy my EO Tech XPS3-0!!!

    For those nutjobs who like to use the word "gouge"
    Note: I did not write the above article.

    Any carpenters in Socal want a side project?

    sigpic
  • #2
    BP88
    Banned
    • Apr 2008
    • 1730

    I'm pretty sure they'll help you with your problem. Don't worry, mate!

    Comment

    • #3
      Mr. Joshua
      Senior Member
      • May 2007
      • 1513

      Originally posted by Maddog5150
      How good is their customer service?
      AFAIK, excellent. I've met the Magpul guys, they're standup dudes. I doubt you'll have any problems.
      The user formerly known as "han_cholo"

      Comment

      • #4
        Bowser
        Senior Member
        • Jan 2008
        • 1969

        I ordered mine from Brownells. Came in a brown box with plastic air bag things inside.

        Comment

        • #5
          MrLogan
          Calguns Addict
          • Sep 2006
          • 5143

          Their customer service is excellent. I have little doubt that they'll make it right.
          sigpic

          Comment

          • #6
            JOEKILLA
            Senior Member
            • Jul 2006
            • 1458

            I had the same issue, called it in and they sent me a replacement with a box for me to send the old ones in.

            Give them a call, you'll get a faster response than e-mail.
            sigpic

            Comment

            • #7
              Jicko
              Calguns Addict
              • Dec 2005
              • 8774

              Yeah, they are WAY good. Top of the line.
              - LL
              NRA Certified Firearm Instructor
              sigpic

              New to Calguns, check here first:
              http://www.calguns.net/calgunforum/s...ad.php?t=56818

              Comment

              • #8
                rayra
                Banned
                • Mar 2006
                • 1747

                What did magpul say when you contacted them? You did contact them first, didn't you? I mean your first impulse really wasn't to come here and post a pissy smiley face, was it?

                Comment

                • #9
                  domokun
                  Veteran Member
                  • Apr 2008
                  • 3525

                  They'll take good care of you. I had scratches on some of my DVDs. They sent out replacements for them after I notified them of the issue via phone.
                  "Can our form of government, our system of justice, survive if one can be denied a freedom because he might abuse it?" --Harlon Carter
                  "A government big enough to give you everything you want is a government big enough to take from you everything you have." --Gerald Ford
                  "Government is essentially the negation of liberty." --Ludwig von Mises
                  "You cannot invade mainland United States. There would be a rifle behind each blade of grass." --Admiral Yamamoto
                  USS Hornet ARC Member.

                  sigpic
                  Join today?

                  Comment

                  • #10
                    Sniper3142
                    Veteran Member
                    • May 2004
                    • 2579

                    Contact Magpul and they will make it right.

                    They are good people.
                    Internet Talk is Cheap

                    Man Up, Show Up, or Shut the @#$! Up.

                    https://www.youtube.com/watch?v=C74HgbjSCLM

                    Comment

                    • #11
                      Maddog5150
                      I need a LIFE!!
                      • Feb 2006
                      • 10526

                      I didnt get a chance to call them today but I did shoot out an email. I will hopefully have the time to call them in the morning. I did check out disk 1 and it was pretty cool with some stuff to brush up on. I really like their teaching style and think that I will try their style in the future when instructing others.
                      Buy my EO Tech XPS3-0!!!

                      For those nutjobs who like to use the word "gouge"
                      Note: I did not write the above article.

                      Any carpenters in Socal want a side project?

                      sigpic

                      Comment

                      • #12
                        SFFRONTMAN
                        Vendor/Retailer
                        • Jul 2007
                        • 1531

                        Magpul should make it right, they have great customer service. It should clear up with a call.

                        Comment

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