Bad customer service

[pizzlemata]

To make a long story short, I ended up with a Boyd's gunstock that was supposed to be cut for a Timney trigger but it is not. The stock sat around for a few months as the Timney was on backorder on websites with reasonable prices(including Boyd's) and I also got caught up on other projects.
I had the stock long enough to void the warranty. My fault.[emoji22]
My issue with them is their customer service. I first emailed them 8/13 asking if I can exchange. I later find out on their FAQ page that I cant. Again, my fault[emoji27]

Almost a month later I get a response from "Amanda" on 9/11 simply asking "What model/action is your gun?". I respond later that day.

TODAY I get a response saying "Please accept my apology but this is out of warranty and per our company policy I am unable to exchange / return it.

Thank you
Amanda"

I want to respond with F***YOU AMANDA! But I'm afraid I won't hear back till next month.

Anyone have an experience like this?

[Eatmyshade]

Yup, requested to cancel a stock and they still sent it out. Had to pay for the shipping back because they didn't cancel it.


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[sl0re10]

mine cracked after some use.

Not sure their laminate is up for use in actual high power rifles.

so; dif issue but I'd still recommend caution before purchasing... and/or if you have something over .223 consider their solid walnut.

[enrique L]

In the past Year I have heard from Many customers that "Boyds is Swamped" And their so busy they are not able to provide the service many expect." Late deliveries etc, Though every person I have heard from says once they get the stock they are Happy with it. They even sent my Son a stock for a Ruger 10-22 take down when he ordered the thumb hole non take down.. Took time to straighten out but it was handled professionally.