Anyone else have problems with Gemtech?

[gunmedic]

I purchased what turned out to be a defective barrel from Gemtech. I called their customer service number, talked to Kevin and he said return it for a replacement or refund. Everything sounded cool . Well, Gemtech received it over TWO-weeks ago, I have the receipt but then they went radio silent. I left four phone messages and one email, just trying to get a status but got nothing. No live person, no Kevin, only their voice mail. I think they are a reputable company, I think...... but what's up with the radio silence? Very unprofessional.

Anyone else have problems with them? How best to handle it? They know I'm an attorney.

Thanks, Dave

[JDay]

Did you pay with a credit card and get a tracking number for the return? Dispute the charge.

[gunmedic]

Ok update. Finally spoke to to someone today and they apologized for the delay/failure to respond. Apparently they were understaffed temporarily (couple of weeks) due to an NRA convention in Tennesee I believe. Ultimately my issue was addressed with perfect professionalism.

[Kilber]

Good to hear, glad they took care of you...