Nordic Component's Customer Service

[prc77]

Out at Los Altos busting clays with friends Sunday morning. Nordic Comp charging handle breaks on my SLP. This charging handle has been on the gun for about 3.5 years and around 4000 rounds down range.
I emailed NC Sunday afternoon. This morning I get an email stating that a replacement will be in the mail this afternoon.

Can't ask for anything more than that.

[bsg]

that kind of cs is impressive, and instills confidence in the manufacturer to the end user. great that they took care of you so readily.

[HOGLEG]

I was finally able to get some Nordic parts for my SLP. I'll see if I can break them. If I can't break it, nobody can. Well, except maybe prc.

Wish someone would come up with a decent single point sling mount for the Slp similar to the ones for AR's. Are you listening Nordic???

[rdubya]

I was shooting my 1100 with a +6 tube at a 3 gun match when it let go at the threads. It was an old style (have no idea how many rounds through it before me but a lot by me) and I had taken the clamp off.
I called Nordic Comp to order a new one. After a really nice long chat with the tec he sent the new style with spring and cap, got it in 3 days, for free.
I tried to explain that it was old and really my fault. Didn't matter it was still replaced with a new style.

[prc77]

New charging handle showed up today. 3 days from broken to repaired

Thank you Nordic Components

[aippi]

This is now several positive reports of the quality of Nordic Customer Service I have read of late. In todays market there are multiple accessories out there for about anything you want and many of equal quality. The people at Nordic appear to understand in such a tight market "Positive Customer Service" reports can put them at the Top. It also helps buyers dicide when quality and price as equal on multiple products.

[bsg]

This is now several positive reports of the quality of Nordic Customer Service I have read of late. In todays market there are multiple accessories out there for about anything you want and many of equal quality. The people at Nordic appear to understand in such a tight market "Positive Customer Service" reports can put them at the Top. It also helps buyers dicide when quality and price as equal on multiple products.

agreed, and it sort of puts a 'face' on the company behind the product for the end user when a positive cs interaction transpires.