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Finally! After the barrel made two trips to the factory (both at my expense 
) without resolving the problem of FT extract, sight issues, the second time it came back it was worse. After malfunctioning at one too many matches I was fed up and demanded a shipping label to send the whole gun back. I didn't have to get nasty or anything, just persistent.
Timing was great, gun went back Dec. 09 and I went to the SHOT show in Jan.2010. I made a beeline for the Mossberg booth. I nabbed two executives, one sales and one service. I bent their ear for about 20 minutes about my experience with both my gun and their service department. We took a display SPX apart and it was appearent, mine was AFU. I even asked, "Do I have to change my screen name to BenelliGuy?".
Jesus G. took personal responsibility for my service and within two weeks a brand new replacement SPX arrived via Fed-Ex.
The new gun is working very well and I see how it earned "Gun of the Year 2009". All the things that were wrong with the other gun is gone with this one. With a little more confidence building, it may replace my Benelli as a front row SG (right next to the 500, 590 and Vang 590) in the safe.
All in all Mossberg did stand behind their product, I'm just disappointed I had to go to the extremes I did to "git'r done".
) without resolving the problem of FT extract, sight issues, the second time it came back it was worse. After malfunctioning at one too many matches I was fed up and demanded a shipping label to send the whole gun back. I didn't have to get nasty or anything, just persistent.Timing was great, gun went back Dec. 09 and I went to the SHOT show in Jan.2010. I made a beeline for the Mossberg booth. I nabbed two executives, one sales and one service. I bent their ear for about 20 minutes about my experience with both my gun and their service department. We took a display SPX apart and it was appearent, mine was AFU. I even asked, "Do I have to change my screen name to BenelliGuy?".
Jesus G. took personal responsibility for my service and within two weeks a brand new replacement SPX arrived via Fed-Ex.
The new gun is working very well and I see how it earned "Gun of the Year 2009". All the things that were wrong with the other gun is gone with this one. With a little more confidence building, it may replace my Benelli as a front row SG (right next to the 500, 590 and Vang 590) in the safe.
All in all Mossberg did stand behind their product, I'm just disappointed I had to go to the extremes I did to "git'r done".
-- Rifle, Pistol, Shotgun
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