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Ruger makes it right..... BIG TIME!
I had previously posted about a stovepiping issue that I had with a recently purchased 10/22 Carbine...
Ruger eventually arranged for a UPS pickup. Several weeks later, I called them to find out the verdict. They tell me that the gun is irreparable due to improperly drilled receiver holes. They kindly offer to replace the gun, but I had been looking at some other options...
When I asked if I could get an upgrade, the customer service gal cheerfully replied, "within reason". Long story short, they were out of everything within that price range. 
She asks, " what do you want then?? A pistol or ?? "
I had seen the SR22 and thought it was a bit of a stretch! I even mentioned that I would be happy to pay extra. She tells me to hold...... then comes back and tells me that they can upgrade me to the SR 22 rifle for FREE!
So I just got the rifle 2 wks ago and got to shoot it 2 days ago. I slapped a 3x9 Alpen Apex scope on it with a 1" riser. Shot 200 rounds of CCI mini mags through it without a hiccup! Gun is very fun to shoot and just feels good!
I have never experienced such customer support. I told my wife that the least I can do is purchase a nice Hand gun from them soon to show my gratitude! No wonder they are backlogged!
Ruger eventually arranged for a UPS pickup. Several weeks later, I called them to find out the verdict. They tell me that the gun is irreparable due to improperly drilled receiver holes. They kindly offer to replace the gun, but I had been looking at some other options...
When I asked if I could get an upgrade, the customer service gal cheerfully replied, "within reason". Long story short, they were out of everything within that price range. She asks, " what do you want then?? A pistol or ?? "
I had seen the SR22 and thought it was a bit of a stretch! I even mentioned that I would be happy to pay extra. She tells me to hold...... then comes back and tells me that they can upgrade me to the SR 22 rifle for FREE!
So I just got the rifle 2 wks ago and got to shoot it 2 days ago. I slapped a 3x9 Alpen Apex scope on it with a 1" riser. Shot 200 rounds of CCI mini mags through it without a hiccup! Gun is very fun to shoot and just feels good!
I have never experienced such customer support. I told my wife that the least I can do is purchase a nice Hand gun from them soon to show my gratitude! No wonder they are backlogged!
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