Vortex Venom came with buggered elevation screw

[jmardy]

Ordered from Amazon, was in a sealed bag, this is how the elevation screw looks:

WTF is going on?

[EspoMan]

Call them ASAP. They got great CS. (Amazon & Vortex)

[Grakken]

Id make Amazon ship you a new one. If that fails, which i doubt, contact Vortex. Either way you are covered. Please let us know how it turns out.

[jmardy]

Call them ASAP. They got great CS. (Amazon & Vortex)

Sent Vortex an email.
I just can't believe it...

[JAvendan]

Vortex appears to have a great warranty...

http://www.vortexoptics.com/content/vip_warranty

I may end up using it on a red dot I bought used.

Joel

Sent from my SM-N920V using Tapatalk

[OpticsPlanet]

Could've been a returned unit to Amazon

Vortex will definitely take care of you if Amazon doesn't.

-Matt S.

[jmardy]

Vortex replied first thing on the first business day and said they are sending me a prepaid return label and will send me out a new one.
Nice!

[jmardy]

Great customer service from Vortex but still disappointing QC; here is their response:
We received your scope today and I opened multiple brand new Venom scopes with the same issue.
I found one that is better than the one you sent in to us but it is not perfect. I can send that one to you.
And a followup:
It seems they are using a tool to either put the screws in or check the functionality that is causing this.
I am going to send your photo to our person in charge of the factories and get it changed.

Sorry about that.

We'll see what they send me back.

[osis32]

Looks like they're using a chisel and hammer. Someone get them a properly ground flathead screw driver. Good God

[houqiaot]

they are sending me a prepaid return label and will send me out a new one.

[jmardy]

Replacement arrived today.
Looks MUCH better than the first one but still not perfect.
Good enough for me though.

[jmaglipay]

Quick question. What upgrades did you put in your sp01?

[jmardy]

Quick question. What upgrades did you put in your sp01?

Internal polish/deburr
Cajun Gun Works SAO trigger
CGW Race hammer
CGW 10x barrel bushing
CGW SS FLGR
Dawson FO front sight (now obviated )

Obviously cerakoted lower and Thai rosewood grips (jury still out on those).

[Ruby]

I'm shopping, and considering a Venom. I haven't heard any reports on reliability. Looking for an alternative to a $600 RMR. What's your experience so far? Do you have any reports from others? Mine would go on a 10mm, and/or a 9mm if I get it milled.

[osis32]

Ruby there was a promotion a couple weeks ago for free burris fast fire 3s. I'd say they're just as good as the vortex equivalent and both have life time warranties. Rmr is on a different level.