Bad experience with Sentry and Wal-Mart

[BerkeleyHK]

[NagantHunter]

Wal-Mart Sux

Sorry to hear about your problems there. I was going to buy a safe online from them as well. After reading that post and my experience there last night (spent 20 minutes waiting at the ammo counter and got told by one of the employees that he was "too busy" to call a manager), I'll take my business elsewhere!

[kantstudien]

Yeah, Sentry isn't very good at getting back to you. But to their credit, I bought a Home Depot floor model for $200 out the door, but it had no rifle dividers. The dial cap was also missing, so I emailed and called Sentry. After calling them again two weeks later, I finally got all the accessories from Sentry free of charge about a week later.

[50 Freak]

I have to ask....why did you buy a Safe without keys?

[BerkeleyHK]

I have to ask....why did you buy a Safe without keys?

[wilit]

Take it back to Wal-Mart. Even though you ordered it online, you can still take it back to a store for a refund.

[vonsmith]

From my experience Walmart's customer service is either pretty good or it really really sux. I try to shop there only for things I can get off the shelf myself and try to use the self service checkout. Unfortunately what I buy most there is ammo and that means I need someone to serve me. 50% of the time it is extremely miserable. Low prices on ammo or not, someday I'm just going to get fed up and never go back.

I bought a Winchester gun safe on sale at Sam's Club a while back. The price was excellent, but you had to pick it up, no delivery. 600 pounds of safe was challenging to move. The pick up at the store was unnecessarily complicated and no one knew what they were doing. I wasted at least an hour picking it up.


=vonsmith=

[accordingtoome]

When you get the Sentry safe the it sould be locked with all the stuff inside. when i bought mine i had to spend like ten minutes just to unrap it.
If it was wrapped up tite when you bought it then its not walmarts problem. You would have to call the company direct.


I have had no problems and love my safe..

[BerkeleyHK]

When you get the Sentry safe the it sould be locked with all the stuff inside. when i bought mine i had to spend like ten minutes just to unrap it.
If it was wrapped up tite when you bought it then its not walmarts problem. You would have to call the company direct.


I have had no problems and love my safe..

[magmaster]

I bought my Sentry from Home Depot and the keys were missing. I sent an email to Sentry and they asked me the model of the safe and the date I purchased it. I gave them the info and the key code from the lock box. They replied with "The keys were sent out today and you should see them in 3-5 business days". Simple as that, so I should have the keys today or at least i hope...

[caliar15]

Would you rather they send the keys out to anyone who had your info? sounds like they are doing it right making it a headache.

[socalguns]

Would you rather they send the keys out to anyone who had your info? sounds like they are doing it right making it a headache.

Info is what its about.
If someone stole his safe, all his info, they'd be the ones talking
to both walmart and the manufacturer, trying to get the keys.
This headache doesn't offer any extra protection to the consumer.

[socalsteve]

Since you ordered it and had it deliverred I am thinking you might have used a credit card to purchase it.

If you did, call your credit card company and dispute the charge because it arrived incomplete and state you will not pay the charge until you have all items that should have come with it.

I don't know if all credit card companies will support you but my Visa, Mastercard and Discover do (they are platinum cards so that might make a difference).

And, you do not have to ship the item back or do anything - the seller must make it right.

These are just the keys for the interior ammo box right? If so you can still use the safe and if they never fix it you have a free safe.

[caliar15]

Since you ordered it and had it deliverred I am thinking you might have used a credit card to purchase it.

If you did, call your credit card company and dispute the charge because it arrived incomplete and state you will not pay the charge until you have all items that should have come with it.

I don't know if all credit card companies will support you but my Visa, Mastercard and Discover do (they are platinum cards so that might make a difference).

And, you do not have to ship the item back or do anything - the seller must make it right.

These are just the keys for the interior ammo box right? If so you can still use the safe and if they never fix it you have a free safe.

You might want to read your card agreement cause if you make a payment on the card before you dispute you are out of luck.

[caliar15]

Info is what its about.
If someone stole his safe, all his info, they'd be the ones talking
to both walmart and the manufacturer, trying to get the keys.
This headache doesn't offer any extra protection to the consumer.

What I am trying to say is that until wallmartconfirms you were the buyer to sentry it seems there hands are tied.