Horrible customer service

[firemanjoe]

Normally I won?t call out a company because I understand the morals and values most of us share in the gun community, but in this case I feel something should be said.

I placed an order with ANR designs for a black non light bearing IWB holster for a G43. Nothing crazy or special ordered. Shipping was fast and I had the holster in about a week. When unopened the package what was inside was not at all what I ordered. Instead I received a light bearing OD green holster for an unknown make/model pistol.

I contacted ANR through their ?contact us? section on their website and promptly got a response saying that that would address the issue first thing Monday morning, at which time I received a return shipping label to send back the wrong holster.

I called them Monday morning to speak with someone in customer service to see if there was any way they could expedite shipping. When I spoke with someone on the phone they informed me that it was their policy not to make or ship a new holster until the other one was returned. And that there was a chance I could be charged a restocking fee.

I was completely shocked to hear that a company would not do everything possible to make the customer happy when a mistake was clearly made on the companies side. The guy on the phone just kept saying that they are a small company and can?t afford to ship new holsters without getting the other one back first. I know this is a long rant, but let me know what you guys think.

[Fastattack]

Generally speaking, my opinion is that customer service is a thing of the past. Any more, I'm more surprised when it is good.

[GlockN'Roll]

Generally speaking, my opinion is that customer service is a thing of the past.

Any more, I'm more surprised when it is good.

Sadly, like the general loss of civility and morality in society, customer service which depends on the former,

is largely a historical artifact in much of American business today...

[sfvshooter]

I was completely shocked to hear that a company would not do everything possible to make the customer happy when a mistake was clearly made on the companies side. The guy on the phone just kept saying that they are a small company and can?t afford to ship new holsters without getting the other one back first. I know this is a long rant, but let me know what you guys think.

They made a mistake and they're going to fix it. They don't need to go above and beyond to make you happy. Get over yourself.

[splithoof]

I called them Monday morning to speak with someone in customer service to see if there was any way they could expedite shipping. When I spoke with someone on the phone they informed me that it was their policy not to make or ship a new holster until the other one was returned. And that there was a chance I could be charged a restocking fee.

I was completely shocked to hear that a company would not do everything possible to make the customer happy when a mistake was clearly made on the companies side. The guy on the phone just kept saying that they are a small company and can?t afford to ship new holsters without getting the other one back first. I know this is a long rant, but let me know what you guys think.

I can?t blame them for not sending a replacement until they actually receive the other product. Too many folks rip-off companies that way. That they warned you that there may be a restocking fee is that they have not yet seen what you are returning, and I would bet that you will not be charged after they confirm their own mistake.
What do I think??from one fireman to another, you are whining like a little girl. Be patient, and realize that life doesn?t always go as easily as you demand.

[Featureless]

They made a mistake and they're going to fix it. They don't need to go above and beyond to make you happy. Get over yourself.

And OP doesn't have to shop there anymore, nor will anyone who reads this thread most likely.

[firemanjoe]

What do I think??from one fireman to another, you are whining like a little girl. Be patient, and realize that life doesn?t always go as easily as you demand.

I realize that I may seem like I?m whining, and I realize there are people who scam the system. I?m patient and will wait for the replacement, but I will likely not be doing business with them moving forward. I was really more just surprised because I?ve never had a company make a mistake and not immediately try to fix the problem.

[D.A.V.I.D.]

Don’t see anything wrong here, made a mistake and you want red carpet treatment. I wouldn’t say customer service is dead i would say entitlement is through the roof these days.

[firemanjoe]

Don?t see anything wrong here, made a mistake and you want red carpet treatment. I wouldn?t say customer service is dead i would say entitlement is through the roof these days.

I can respect your position, but I?m not demanding or expecting a ?red carpet? treatment. It has been my experience over the years that when a mistake is made, an effort is made to fix it as soon as possible. That just wasn?t the case here?.. that?s all I was trying to relay.

[-hanko]

I can respect your position, but I?m not demanding or expecting a ?red carpet? treatment. It has been my experience over the years that when a mistake is made, an effort is made to fix it as soon as possible. That just wasn?t the case here?.. that?s all I was trying to relay.

So, have you sent back the defective holster?

[firemanjoe]

So, have you sent back the defective holster?

Yea I have. It was the first thing I did when j got off work this morning.

[NorCalBusa]

Consider the better time to ask about returns and replacements is when you are pondering ordering. Hope it all works out.

[D.A.V.I.D.]

I’ve had a few holsters from them, one was a pretty sloppy fit. They had me send it back and once it was there they shipped a replacement in 48 hours.

[mdr110]

Everyone makes mistakes, they corrected the error by sending another one. It's fair mom n pop practice to receive the error item before sending out a replacement. Personally I think you are capitalizing on their mistake. Did you originally paid extra for an expedited shipping on the mistake? I would be glad they corrected the error unlike others that would drag things out and waste more of your time. I don't have issue the way they handle it.

[Spanky8601]

I realize that I may seem like I?m whining, and I realize there are people who scam the system. I?m patient and will wait for the replacement, but I will likely not be doing business with them moving forward. I was really more just surprised because I?ve never had a company make a mistake and not immediately try to fix the problem.

Reads like you are whining.