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Samco Global customer service bites
Be careful dealing with Samco.
Short Version:
3 months for two rifles, wrong wood, 1 month and counting for refund.
Full story:
I bought a K31 from them back in Dec, great shape. So I ordered two more in January, when the Excellent grade was back in stock. I ordered over the phone and upgraded to walnut for $20 more, they said 2 weeks. Well, it wasn't actually in stock, so after a few weeks I called to make sure my order wasn't lost (happened to another calgunner), two more weeks they said. Two weeks later, called them again "We don't really know when we will get more... could be weeks or months."
No problem, they hadn't charged my card yet. End of March rolls around and I get a charge on my credit card, great they are on their way. Week later call, they haven't shipped yet.
A couple weeks later they arrive, they aren't walnut! I wouldn't even call them excellent grade. 
I call them, they ask if I want to send them back or credit my card for the walnut upgrade $40. I opt for the credit. I called back a two weeks later since I didn't get a credit on my card. They said a couple weeks, it will be on your next statement. A couple weeks later, call again, " I put the credit through today". A couple weeks later (today), I call. They asked when I checked my credit card, "this morning" I said. They said give it a couple weeks, I got a little upset. They "checked " their system and it is on the managers desk, it will go out Friday They charged me two months ago, promised a credit mid april, told me it went out early may and it still hasn't gone out.
Chris
Short Version:
3 months for two rifles, wrong wood, 1 month and counting for refund.
Full story:
I bought a K31 from them back in Dec, great shape. So I ordered two more in January, when the Excellent grade was back in stock. I ordered over the phone and upgraded to walnut for $20 more, they said 2 weeks. Well, it wasn't actually in stock, so after a few weeks I called to make sure my order wasn't lost (happened to another calgunner), two more weeks they said. Two weeks later, called them again "We don't really know when we will get more... could be weeks or months."
No problem, they hadn't charged my card yet. End of March rolls around and I get a charge on my credit card, great they are on their way. Week later call, they haven't shipped yet. A couple weeks later they arrive, they aren't walnut! I wouldn't even call them excellent grade. I call them, they ask if I want to send them back or credit my card for the walnut upgrade $40. I opt for the credit. I called back a two weeks later since I didn't get a credit on my card. They said a couple weeks, it will be on your next statement. A couple weeks later, call again, " I put the credit through today". A couple weeks later (today), I call. They asked when I checked my credit card, "this morning" I said. They said give it a couple weeks, I got a little upset. They "checked " their system and it is on the managers desk, it will go out Friday They charged me two months ago, promised a credit mid april, told me it went out early may and it still hasn't gone out. Chris
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